Server PT | Westham Porch & Tavern

About the Role

The server will wait on tables promptly and courteously, serving guests with genuine care at the Omni Richmond Hotel, located in the heart of Richmond's historic and vibrant Shockoe Slip district.

Responsibilities

• Knowledge of the dining room and full familiarity with menus and beverage offerings.
• Greet guests with a pleasant smile and superior customer service.
• Take orders and answer questions or offer suggestions on food, beverage, and daily specials.
• Communicate with the culinary team regarding meal requirements, allergies, dietary needs, and special requests.
• Record transactions in the MICROS system and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate checks to guests and process payments.
• Maintain cleanliness of work areas throughout the day, including station set-up and break-down.
• Ensure tables are set up properly, including polishing and cleaning glasses.
• Provide service to guests according to Omni Moments of Service Standards.
• Be pleasant, smile, and greet all guests, using surnames when obtained.
• Clean, clear, and reset service areas.
• Protect the hotel from liability regarding over-serving guests.
• Perform any other duties as assigned by the restaurant manager.

Requirements

• Minimum 1-year serving experience; high-volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and TIPS certification—or obtain upon hire.
• Developed knowledge of wine, spirits, and beer, with experience selling and presenting specialty mixed cocktails.
• Previous cash handling experience preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize, and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery, and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.

Pay

$9/hour + tips