Server (PT) - Chef Geoff's (Dulles Airport)

About the role

Support the operation to deliver superior guest service by promptly recognizing and greeting guests, taking food and beverage orders, entering orders into the point‑of‑sale (POS) system in proper sequence, and serving food and beverage to guests. Communicate with team members to ensure timely and proper service and adhere to company policies related to standard operating procedures and cash handling.

Responsibilities

• Ensure each guest receives superior service by providing a friendly environment, including prompt recognition and greeting with a smile using established service standards.
• Communicate, explain, and suggestively sell menu offerings, products, and promotions to guests.
• Take and serve food and beverage orders to guests.
• Process guest orders in the proper sequence and coordinate with restaurant personnel to ensure all items are prepared correctly and delivered timely.
• Verify identification of guests to meet minimum age requirements for the purchase and service of alcoholic beverages.
• Monitor and follow up with guests to ensure satisfaction with food and service; respond to additional requests.
• Complete cash handling duties with appropriate paperwork; process and present checks to guests and complete payment transactions.
• Keep tables and dining areas clean and set for service; maintain service stations with items such as ice, napkins, and eating utensils.
• Follow safe food handling and proper hygiene practices.
• Adhere to workplace safety standards for operating and maintaining equipment and report any equipment malfunction to management immediately.
• Perform opening and/or closing side work according to established checklists.
• Perform other duties as assigned.

Qualifications

• Education/Previous Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Required Skills:
  • Must meet state minimum age for serving alcoholic beverages.
  • Must be able to obtain alcohol awareness certification.
  • Demonstrate the ability to effectively interact with customers, coworkers, and members of management.
  • Ability to focus on providing a superior guest experience in an enthusiastic and professional manner.
• Language Skills: Ability to read and comprehend simple instructions and effectively communicate information individually and in small‑group situations to customers and co‑workers; ability to understand English, both written and verbal.
• Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Reasoning Ability: Ability to apply reasonable understanding in carrying out instructions in written, oral or diagram form.

Physical Demands

The employee must be able to visually navigate through the unit, stand and walk continuously, use hands for lifting and carrying (0‑40 lb.) including frequent reaching, grasping, pushing and pulling (0‑40 lb.), and perform stooping and bending.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.