Server Platform Engineer

Location: Austin, TX

About the role

Jabil is seeking a Server Platform Engineer who will directly contribute to the transformative growth within our Enterprise and Infrastructure division by applying unique and innovative approaches to solving problems of server solutions for our customers. You will be responsible for contributing to the end-to-end definition, development, and customer sample validation of server and rack-level solutions spanning multiple customers and manufacturing regions. You will interface with customers, sales, marketing, CTO, and product engineering teams to ensure your deliverables meet the creative solutioning and optimal performance expected by our customers.

This position is not eligible for immigration and/or visa sponsorship. Applicants must be legally authorized to work in the United States without current or future sponsorship by Jabil.

Responsibilities

• Serve as a trusted technical advisor to lead systems engineering/management, guiding customer solutions focusing on application, storage, and networking performance.
• Perform system assembly, system-level validation, and debug of server platforms to support customer samples and solution validation.
• Own end-to-end customer escalation management, including issue triage, root cause analysis, supplier coordination, and critical bug resolution.
• Lead maintenance release activities, including technology transitions, supply continuity, and implementation of approved design updates.
• Engage directly with customers and partners to understand business needs and demonstrate Jabil’s solution capabilities.
• Drive pre-sales technical activities to identify and enable new design opportunities in collaboration with sales teams.
• Develop and maintain strong technical relationships with key customer accounts and support account growth objectives.
• Ensure timely and successful delivery of development efforts for both new and sustaining products.
• Translate customer requirements into scalable technical solutions, partnering closely with sales, architecture, and business unit teams.
• Deliver technical presentations, training, and updates to customers, partners, and internal stakeholders.
• Design and develop customer sample systems and define activities required to transition solutions to mass production.
• Provide onsite and ongoing customer support, including issue resolution and technical guidance.
• Manage and track firmware, BIOS, and BMC updates throughout the product lifecycle.
• Continuously evaluate emerging technologies and tools to drive innovation and improve solution effectiveness.
• Support global customer engagement, including up to 10% domestic and international travel.

Requirements

• Bachelor’s degree in Electrical Engineering (BSEE), Computer Science (BSCS), or equivalent.
• 5+ years of related engineering experience.
• Excellent verbal and written communication skills.
• Experience working in multi-site and multi-cultural environments.
• Proven ability to work within a fast-paced and ambiguous business environment.

Skills

• Exposure to architecture, design, configuration, and deployment of server, storage, and networking systems.
• Working knowledge of server products including embedded remote management standards, interfaces, and applications.
• Expertise in all aspects of server and storage system performance, including raw, synthetic, and application proxy workloads, performance analysis, debug, and optimization from the device to the application level.
• Facilitation of test results databases and visualization technologies to enable rapid decision-making and conclusions.
• Expertise with Linux operating systems, related applications, and script development.
• Ability to travel up to 10% both domestically and internationally.

Preferred Qualifications

• Manufacturing, factory, and assembly experience.
• Experience working in multi-site and multi-cultural environments.