Server - Pelican Landing

About the Role

Pier Sixty-Six Resort, South Florida’s beacon of hospitality, invites dedicated, energetic, and polished hospitality enthusiasts to join our team as a Server at Pelican Landing. You will be an integral member of the team creating distinctively different and authentic experiences for our guests, turning interactions into moments of magic.

Responsibilities

• Welcome and acknowledge all guests according to Pier Sixty-Six and five-star standards.
• Understand and respond to all guest needs and requests in a timely and professional manner to ensure customer satisfaction.
• Communicate guest feedback to the Manager.
• Follow specified procedures to properly set up pool stations and perform side work daily.
• Ensure the cleanliness and condition of all glasses, dishes, and utensils used in poolside service.
• Follow all Pier Sixty-Six cash handling and credit card policies as they relate to InfoGenesis.
• Practice safe work habits to avoid injury to self and others.
• Answer questions and guide guests through the menu.
• Serve food courses and alcoholic beverages to guests promptly.
• Record transactions in the InfoGenesis system at the time of order.
• Communicate with the kitchen regarding menu questions, wait times, recooking orders, product availability, meal requirements, allergies, dietary needs, and special requests.
• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Complete closing duties, including restocking items and turning in requisitions.
• Present accurate physical checks to guests and process payments.
• Ensure uniform and personal appearance are clean and professional.
• Run food and bus tables when extra time is available.
• Anticipate and address guests' service needs.
• Speak with team members and guests using clear and professional language.
• Develop and maintain positive working relationships with others and support your team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Thank guests with genuine appreciation.
• Perform other reasonable job duties as requested by Supervisors.
• Extend courteous salutations when guests leave the outlet and invite them to return.
• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Monitor all guest activity in assigned work area; be alert to any sign of trouble.
• Ensure safety of guests and enforcement of pool rules/precautions according to department standards.
• Secure storage areas.
• Maintain complete knowledge of daily house count, VIPs in-house, arrivals/departures, scheduled group activities, hotel facilities and services, and hours of operation of each outlet.

Requirements

• Must meet the legal age requirement to serve alcohol.
• Previous experience passionately providing food and beverage service to others preferred.
• TIPS and Food Handler certifications are required.
• Familiarity with restaurant terminology and food service techniques preferred.
• Must be able to work outdoors for an extended period.
• Must work and assist other departments in case of inclement weather.

Qualifications

• People person: The best part of serving others is creating experiences for them that go beyond the expected.
• Great communicator: Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.