Server - Pelican Landing

About the Resort

South Florida’s beacon of hospitality, Pier Sixty-Six Resort, has returned to Fort Lauderdale. The lush 32-acre waterfront enclave features 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is designed to inspire and relax, complemented by exceptional service and refined touches to create extraordinary experiences. The resort will employ over 600 diverse and talented team members to deliver memorable experiences and stellar service to guests and residents.

We aspire to create a caring culture with state-of-the-art facilities, a first-class employee dining room, and a focus on individual welfare and wellbeing.

Responsibilities

• Welcome and acknowledge all guests according to Pier Sixty-Six and five-star standards.
• Understand and respond to guest needs and requests promptly and professionally to ensure satisfaction.
• Communicate guest feedback to the Manager.
• Follow procedures to properly set up pool stations and perform daily side work.
• Ensure cleanliness and condition of all glasses, dishes, and utensils used in poolside service.
• Adhere to Pier Sixty-Six cash handling and credit card policies related to InfoGenesis.
• Practice safe work habits to avoid injury to self and others.
• Answer menu-related questions and guide guests through their dining experience.
• Serve food courses and alcoholic beverages promptly.
• Record transactions in the InfoGenesis system at the time of order.
• Communicate with the kitchen regarding menu questions, wait times, recooking orders, product availability, meal requirements, allergies, dietary needs, and special requests.
• Check in with guests to ensure satisfaction with each food course and beverages.
• Complete closing duties, including restocking items and submitting requisitions.
• Present accurate checks to guests and process payments.
• Ensure uniform and personal appearance are clean and professional.
• Run food and bus tables when time permits.
• Anticipate and address guests' service needs.
• Speak with team members and guests using clear and professional language.
• Develop and maintain positive working relationships and support team goals.
• Ensure adherence to quality expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Thank guests with genuine appreciation.
• Perform other reasonable job duties as requested by supervisors.
• Extend courteous salutations when guests leave and invite them to return.

Additional Duties & Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Monitor guest activity in assigned work area and be alert to signs of trouble.
• Ensure guest safety and enforce pool rules and precautions according to department standards.
• Secure storage areas.
• Maintain complete knowledge of daily house count, VIPs in-house, arrivals/departures, scheduled group activities, hotel facilities and services, and hours of operation for each outlet.

Requirements

• Must meet the legal age requirement to serve alcohol.
• Previous experience passionately providing food and beverage service preferred.
• TIPS and Food Handler certifications are required.
• Familiarity with restaurant terminology and food service techniques preferred.
• Must be able to work outdoors for extended periods.
• Must assist other departments in case of inclement weather.

Qualifications

• People Person: The best part of serving others is creating experiences that go beyond the expected.
• Great Communicator: Providing amazing experiences requires fluency in English, both verbally and through legible writing.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• Employee assistance program.
• Paid time off and sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.