Server (Part Time)

About the Role

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Servers will be responsible for the dining experience, including greeting guests, serving guests in a gracious and professional manner that represents the highest standards, and ensuring exceptional service consistent with Innovation service standards.

Responsibilities

• Serves guests in an efficient, courteous manner following the proper steps of service
• Runs food and assists servers as needed
• Comfortable with running food, drinks, and deliveries inside guest rooms
• Report to work on time and in proper uniform/approved attire
• Work as a team with all hotel team members
• Check assigned station for cleanliness
• Set up tables with necessary items (salt, pepper, cutlery, glassware, dishware)
• Have necessary tools for the shift (tray, pen, corkscrew, crumber)
• Knowledge of all menu items, including prep time, preparations, sauces, allergies, and accompaniments
• Keep the Back of House clean and tidy following provided guidelines
• Be aware of specials, soups, drinks, and low-stock items
• Handle assigned station or notify manager/supervisor of issues to avoid impacting guest experience
• Follow cash handling procedures
• Consistently follow the proper steps of service as outlined in the training manual
• Clear tables quickly and quietly, ensuring no residue is left
• Carry a service tray
• Detail tables and remove unused items
• Never solicit tips
• Attend monthly department meetings and daily stand-ups
• Perform other duties as requested by management to service guests
• Follow procedures addressed in the training manual

Requirements

• High School diploma or higher
• Previous hospitality/serving position preferred (minimum one-year experience as a Server Assistant, Backwater, or Food Runner in Southwest Florida preferred)
• Excellent customer service skills
• Excellent verbal and written communication skills
• Bilingual preferred
• Ability to use technology (e.g., tablets)

Physical Demands

• Ability to stand for extended periods, including in potentially hot areas under heat lamps
• Ability to walk and bend
• Ability to lift 25 pounds
• Ability to communicate clearly
• Corrected vision to normal range
• Long hours sometimes required

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks while meeting deadlines
• Able to work independently, take direction, and provide direction to others
• Maintain the highest degree of confidentiality
• Work effectively in stressful, high-pressure situations
• Handle workplace challenges, including anticipating, preventing, identifying, and solving problems