Server Outlet

Responsibilities

• Warmly greet guests and engage in proactive, friendly communication while providing food and beverage service.
• Take food and beverage orders and accurately enter them into the POS system.
• Stock service stations with items such as ice, napkins, glassware, and straws.
• Check on guests throughout service to ensure satisfaction and address any requests or concerns.
• Refill beverages, clear plates, and reset tables quickly and neatly.
• Ensure all food is prepared correctly and to guest satisfaction; promptly return any incorrect or improperly prepared items to the kitchen.
• Follow all cash-handling and bank operating procedures.
• Present guest checks and process payments quickly and accurately.
• Complete all side-work duties as assigned on daily side-work sheets.
• Participate in pre-shift meetings and required trainings.
• Execute self-cashiering responsibilities, including balancing and reconciling shift income per policy.
• Maintain cleanliness and organization throughout the bar and lounge.
• Proactively merchandise food and beverage items to increase sales and elevate the guest experience.
• Maintain knowledge of repeat guest preferences and personalize service accordingly.
• Stay informed about in-house groups, VIP guests, and daily events; carry the daily event summary for reference.
• Assist guests in finding appropriate seating in the lounge and bar area.

Qualifications

• Experience: Previous experience in a restaurant setting preferred.
• Extensive Food and Beverage knowledge essential.
• Must meet the legal age requirement to serve alcohol.
• Prior experience passionately providing food and beverage service to others preferred.
• Education: High school diploma, general education degree (GED), or international equivalent preferred.

Skills

• Fluency in the English language is strongly preferred; ability to communicate clearly both verbally and in writing.
• Strong interpersonal and communication skills with the ability to engage guests in a warm, professional, and attentive manner.
• Ability to multitask and remain effective in high-volume, fast-paced environments.
• Strong attention to detail and ability to follow established procedures.
• Flexibility—hospitality is a demanding but fun industry, and flexibility with workdays and hours is essential.

Required Certifications

• Alcohol service (e.g., TiPS) and Food Handler/Food Safety certification (e.g., ServSafe).