Server Operations Support

Full-time 40-hour work weeks supporting the Information Services Division. Position reports onsite in Oklahoma City. Sponsorship is not available now or in the future.

About the role

As a Server Operations Support with OMES, you will monitor, maintain, and enhance server infrastructure to ensure high availability and reliability.

Responsibilities

• Monitor, triage, and prioritize incoming service tickets to ensure timely resolution and SLA compliance.
• Assign tasks to appropriate technical teams ensuring accurate categorization and complete information for efficient work execution.
• Identify improperly routed or incomplete tickets and correct assignments to maintain workflow accuracy.
• Implement approved change requests from users to meet all user requirements and schedules.
• Research and stay current on the latest server technologies.
• Monitor system usage and identify areas for expansion or reconfiguration.
• Develop technical documentation and materials including diagrams, models, manuals, and procedures.
• Install, configure, and maintain operating system software, including new releases, patches, fixes, testing, and implementation into production.
• Install, configure, and maintain storage management, backup, archival, and recovery components in a networked server environment.
• Troubleshoot, isolate, and replace operating system and server components.
• Maintain systems at 99% uptime and reliability.
• Uphold customer experience standards by maintaining responsiveness, clarity, and professionalism in all interactions.

Work environment

This position works in a comfortable office setting with a computer for a large percentage of the workday. The noise level in the work environment is usually mild. Occasional travel may be required.

Requirements

• 12 semester hours of computer science or management information systems coursework, or an equivalent combination of education and experience (one year of experience in a related field may substitute for the 12 hours of required education).
• Vocational or technical training courses resulting in technical certification may substitute for the 12 semester hours.

Benefits

• Generous leave including 15 days of vacation, 15 days of sick leave, and 11 paid holidays annually.
• A comprehensive benefit package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Pay

Salary is up to $60,000 based on education and experience.

About OMES

The Office of Management and Enterprise Services provides excellent service, expert guidance, and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serving those who serve Oklahomans and making government run in the most efficient, innovative manner possible.