Server - NAIA

Job Summary

Brought to you by DineAmic Hospitality and situated along the Chicago River in River North, NAIA is a sweeping Greek-Levantine dining destination inspired by the culture, cuisine, and hospitality of the Mediterranean. Led by internationally acclaimed Chef Athinagoras Kostakos, NAIA features vibrant mezze, fresh seafood, wood-grilled specialties, and an expansive beverage program in a stunning indoor-outdoor waterfront setting.

Essential Responsibilities + Duties

• Provide attentive, knowledgeable, and personalized service to guests from greeting through farewell, creating memorable dining experiences that build guest loyalty and encourage return visits.
• Demonstrate comprehensive knowledge of menu items, including allergens, to curate a memorable experience by making recommendations and confidently guiding guest selections.
• Accurately enter orders into the POS system and ensure proper pacing and timing of courses.
• Monitor table progress and proactively anticipate guest needs.
• Work collaboratively alongside support staff, kitchen, and bar teams to ensure seamless service throughout the dining room.
• Deliver food and beverages promptly to the entire dining room while confirming order accuracy and presentation standards.
• Encourage guests to join the restaurant’s rewards program and share relevant guest engagement initiatives when appropriate.
• Process guest payments accurately and efficiently in accordance with company procedures.
• Complete opening, running, and closing side work as assigned.
• Uphold responsible alcohol service standards in compliance with local and state regulations.
• Address guest concerns professionally and escalate issues to management when appropriate.
• Follow all company policies, sanitation guidelines, and food safety standards.
• Contribute positively to team morale and support fellow team members during high-volume periods.
• Servers may be assigned to private dining or special events and are expected to review BEOs and execute event service in accordance with event timelines and company standards.

Minimum Qualifications

• At least 2 years serving experience in a full-service restaurant required (high-volume experience strongly preferred).
• Strong knowledge of food and beverage service fundamentals.
• Must meet minimum age requirements to serve alcohol per state law (if applicable).
• Valid alcohol service certification and food service certification (or ability to obtain within required timeframe).

Physical Demands + Work Environment

• Ability to stand and walk for extended periods (up to 8+ hours per shift).
• Ability to frequently lift and carry up to 30 pounds (trays, beverage racks, etc.).
• Continuous movement in a fast-paced environment.
• Ability to bend, reach, stoop, and twist frequently throughout shift.
• Must be able to move safely through kitchen area, including slick floors and tight spaces.

What We Offer

• Food & Beverage Discounts
• Benefit Plan Options (Medical, Dental and Vision, 401K + Match)
• Employee Referral Program
• Commuter Benefits
• Paid Leave
• Paid Sick Leave

Company Information

• Dineamic Hospitality is an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.