Server - Lightburn's

About the role

Momentarily away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, “Close to Nature” park acres.

Responsibilities

• Prepare the restaurant pre-shift for the service ahead
• Greet guests as they arrive or move about the restaurant
• Guide guests on their culinary journey through descriptive selling of the menu
• Accurate in your order taking, confirming all special requests
• The master of the menu, understanding the details to enhance the conversation
• Work collaboratively with other restaurant servers and kitchen/bar staff
• Assist guests who have concerns to guide them to a resolution that leaves them happy
• Finalize the experience through timely and accurate bill presentation
• To provide aggressive, hospitable service to our guests in the area in accordance with all The Stonewall Resort’s food service standards.

Essential Functions of the Position

• Assist in having the patio dining area ready for service five minutes prior to the start of a meal period
• Clear tables after guests’ departure
• Prepare and set tables in preparation for guests
• Always practice the service communication skills - ensuring Four Diamond Service
• Full knowledge of telephone answering, recording reservations, and providing guests with general information (direction, menu questions, hours of operation, etc)
• To be able to operate and understand the Micros System
• Responsible for accuracy of all guest checks in the way of payment, billing and CMP counts
• Carryout the policies and procedures of Stonewall Resort and Benchmark Hospitality while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service
• Follow safety procedures to ensure a safe working environment
• Perform all duties in a professional manner and in accordance with company policies
• Flexibility to work a varied schedule due to business levels and industry demand
• Follow all safety procedures to ensure a safe working environment
• Maintain uniform & grooming standards as outlined in employee handbook & departmental training
• Ensure knowledge and practice of Stonewall and state liquor guidelines and laws

Qualifications

• Engaging and welcoming personality
• Descriptive and can sell
• Knowledge of wine, beer, cocktails, and spirits
• Can work under pressure in a fast-paced environment
• A passion for creating an exceptional experience for all guests
• Excellent communication skills
• Restaurant Service experience preferred
• Guest and team oriented
• Well organized