Server - Bar Collins

About the role

A Restaurant Bar Server at the Loews Miami Beach Hotel is responsible for creating exceptional guest experiences. The position requires a strong background in food and beverage service, excellent communication skills, and the ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests warmly, present menus, and offer personalized food and drink recommendations.
• Take accurate orders, noting special requests or dietary needs, and communicate them clearly to the kitchen or bar.
• Serve food and beverages promptly, ensuring quality and presentation meet the highest standards.
• Check in with guests throughout their visit to ensure satisfaction and address any needs.
• Refill drinks and anticipate guest requirements for a seamless, enjoyable experience.
• Maintain in-depth knowledge of the menu, including specials, pairings, and preparation methods.
• Answer guest inquiries about food, beverages, and cocktails with confidence and professionalism.
• Process payments accurately and efficiently, handling both cash and card transactions.
• Collaborate with bartenders, kitchen staff, and team members to ensure smooth operations.
• Set up and break down bar and dining areas, restocking and organizing supplies as needed.
• Keep tables, seating areas, and menus clean and tidy throughout service.
• Respond to guest feedback or concerns promptly and professionally to ensure a positive experience.
• Absorb and reset the dining area for the next service to maintain a welcoming environment.
• Perform other duties as assigned to support overall operations.

Requirements

• Previous experience in a food and beverage setting is required.
• Knowledge of alcoholic beverages and service techniques is preferred.
• A High School Diploma or equivalent is preferred.
• A strong understanding of menu offerings, service etiquette, and guest engagement is necessary to deliver exceptional dining experiences.
• Excellent guest service skills with a focus on creating personalized and memorable interactions are essential.
• Basic proficiency with computer systems for order entry and processing is required.
• The ability to stand, stoop, bend, and lift up to 50 pounds repeatedly throughout the shift is necessary.
• The ability to multitask and work efficiently in a fast-paced environment is crucial.
• The flexibility to work varying shifts, including nights, weekends, and holidays, as needed, is required.

Qualifications

• Service Expert: A professional dedicated to delivering exceptional hospitality with outstanding communication skills.
• Detail Focused: A team player committed to creating memorable guest experiences through precision and care.
• Problem Solver: Proactive in addressing challenges with a focus on exceeding guest expectations.
• Adaptable Leader: Dependable and flexible in fast-paced, dynamic environments.
• Team Builder: Collaborative and enthusiastic, fostering a positive and supportive atmosphere.

Skills

• Knowledge of alcoholic beverages and service techniques.
• Strong understanding of menu offerings, service etiquette, and guest engagement.
• Excellent guest service skills.
• Basic proficiency with computer systems for order entry and processing.
• Physical ability to stand, stoop, bend, and lift up to 50 pounds repeatedly.
• Ability to multitask and work efficiently in a fast-paced environment.
• Flexibility to work varying shifts, including nights, weekends, and holidays.

Benefits

• Competitive health & wellness benefits.
• Paid Sick Days, Vacation, and Holidays.
• Paid Bereavement.
• Pet Insurance.
• Team Member Hotel Rates, other discounts, perks and more.