Server Lead
About the role
Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality.
Responsibilities
- Support service flow and assist with dining room coordination
- Coach and mentor servers on service expectations and standards
- Assist with guest recovery and service escalations
- Monitor cleanliness, readiness, and organization of dining areas
- Communicate effectively with management and team members
- Assist with training and onboarding of new team members
- Other duties & responsibilities as assigned by Manager
Requirements
- Previous serving experience required
- Leadership experience preferred
- Strong communication and problem-solving skills
- Food Safety Certification and Wisconsin Alcohol Beverage Certification required within 30 days of starting and must be re-certified as needed
Qualifications
- High school diploma or equivalent
- Valid driver’s license
- Ability to lift up to 50 lbs
- Willingness to work flexible hours including weekends and holidays
Skills
- Customer service skills
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
Benefits
- Comprehensive health, dental, and vision coverage
- Paid time off and holidays
- 401(k) with employer match
- Competitive pay
- Associate recognition programs
- Exclusive discounts and family perks
- Free employee meal daily
Pay
Compensation details are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations.
Schedule
Flexible schedule with potential for weekend and holiday work.
Company Information
Dellshire Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first. Pyramid Global Hospitality is an Equal Opportunity Employer.