Server - JOEY Valley Fair
About the role
This position is eligible for tips. As a Server, you anticipate guest needs, exude genuine warmth and care, and seek opportunities to deliver the unexpected. Guests trust your expertise and recommendations as you are always building on your knowledge to deliver a world-class experience. You have a passion for hospitality and are a team player who thrives in a fast-paced, performance-driven environment.
Responsibilities
- Provide guests with friendly and attentive service throughout their dining experience.
- Show them what Iconic Hospitality means!
- Assist guests with navigating our menu options.
- Utilize your extensive menu knowledge to recommend favorite beverage and food items per relevant likes, dislikes, and dietary needs.
- Maintain accuracy and timeliness of orders in the point-of-sale system.
- Monitor and assist with the delivery of guest beverage and food orders.
- Prepare final guest checks in a timely manner and run payments safely and securely.
- Resolve service issues and guest complaints with a sense of urgency, poise, and good judgment.
- Reinforce guest identification requirements and age restrictions for alcohol sales in accordance with state law.
- Follow all food and alcohol service and handling safety precautions and procedures.
Qualifications
- 1-3+ years customer service experience (If you have high potential but less experience, we still want to meet you!).
- Must have or be able to obtain valid local and/or state Food Handler and California Responsible Beverage Service certifications.
- Possess a passion for hospitality and a proven track record of creating world-class hospitality experiences.
- Thrive in a dynamic, fast-paced work environment.
- Be able to walk and stand for prolonged periods of time; frequent bending, reaching, and stretching; repetitive manual tasks; and lift and carry up to 50 lbs.
Skills
- Genuine, warm, and caring attitude.
- Comfortable providing and receiving feedback.
- Natural problem solver.
- Passionate about quality and professionalism.
- Exceptional relationship building and communication skills.
- Encourages healthy and supportive competition within the team.
- Confident, humble, and respectful demeanor.
- Professional appearance and demeanor.
Benefits
- Career development, education, and growth opportunities.
- Medical, dental, vision, and life insurance, medical reimbursement plan, and Employee Assistance Program (EAP).
- Discounted employee shift meals.
- 10% discount for self and guests on all food and beverages when visiting any JOEY location.
- Paid sick leave.
- Referral bonus program.
- Sales competitions and rewards.
About JOEY Restaurants
The JOEY Restaurant Group exists to deliver the ultimate dining experience. Our handcrafted, locally, and globally inspired menu offerings are created by award-winning chefs and presented by world-class hospitality leaders in modern, warm, and lively environments. JOEY Restaurants has been family-owned and operated since 1992 and has grown into an iconic multi-concept brand throughout North America, with continued growth and expansion planned into 2030. When you join the JOEY team, you can expect a warm, inclusive, and creative environment, where we are committed to training, educating, and empowering our people. JOEY Restaurants is an Equal Employment Opportunity Employer. We are committed to offering reasonable accommodations to qualified job applicants. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. This job posting highlights essential responsibilities and requirements of the job and is for illustrative purposes only. There may be additional duties, responsibilities, and qualifications for this job.