Server - In-Room Dining (PM Shift) | Great benefits!

Join us for this incredible opportunity to be part of the Food & Beverage team as an In Room Dining Server at Thompson Dallas, conveniently located in downtown Dallas near the Akard Street DART station.

Thompson Dallas is a luxury hotel located within The National, Dallas’ urban luxury mixed-use destination. The hotel features 219 guestrooms, including 52 suites; three full-service dining and beverage offerings; a boutique spa and fitness experience focused on wellness; and a variety of event spaces, including the 14,000-square-foot National Ballroom. Thompson Dallas, part of the boundless Hyatt Hotels Corporation portfolio, rises above the Dallas skyline with its stunning midcentury-modern hexagon design. The hotel brings guests and the community together through an inspired tribute to history, design, and culture.

The In Room Dining Server delivers a thoughtful, elevated experience directly to our guests’ rooms. This colleague is responsible for presenting food and beverage orders accurately, promptly, and at the proper temperature while creating a warm and personalized interaction. If you enjoy providing polished service in a luxury environment and take pride in anticipating guest needs, this opportunity is for you.

Schedule

The typical schedule for this position is 2:00 p.m. to 10:00 p.m. Flexibility is required, as schedules may vary based on business needs and may include mornings, evenings, weekends, holidays, and special events.

Benefits

• Free room nights, discounted room rates, and Friends & Family room rates
• Medical, prescription, dental, and vision insurance
• Life and disability insurance
• 401(k) with company match
• Seven paid holidays and generous paid time off
• Paid family bonding time and adoption assistance
• Employee Stock Purchase Plan
• Discounts at various retailers, including Apple, AT&T, Verizon, Headspace, and many more
• Tuition reimbursement program
• Discounted parking and DART passes
• Additional colleague benefits and perks

Responsibilities

• Deliver food and beverage orders to guest rooms in a timely, professional, and hospitable manner.
• Prepare trays and room service carts with the appropriate food, beverages, condiments, silverware, glassware, linens, utensils, and service items.
• Review every order for accuracy, completeness, presentation, and special requests before leaving the kitchen.
• Present orders neatly and explain menu items or beverages when appropriate.
• Verify billing accuracy and present the check to the guest for review and signature.
• Check in with guests to ensure satisfaction with their meal and overall experience.
• Retrieve trays, carts, and service items from guest rooms and hallways in a timely manner.
• Maintain cleanliness, organization, and proper sanitation of all work areas, equipment, trays, and carts.
• Communicate effectively with the kitchen, front office, housekeeping, and other Food & Beverage colleagues.
• Assist other dining outlets and perform additional duties as needed based on business demands.
• Follow all hotel, food safety, sanitation, cash-handling, and service standards.

Qualifications

• Previous experience in upscale, luxury hotel, restaurant, or in room dining service preferred.
• Food Handler certification and TABC certification required.
• Knowledge of food, wine, cocktails, and refined dining service preferred.
• Refined verbal communication and interpersonal skills.
• Strong attention to detail and the ability to manage multiple orders in a fast-paced environment.
• A genuine desire to satisfy the needs of others and create memorable guest experiences.
• Professional appearance and positive, team-oriented attitude.
• Ability to work the typical 2:00 p.m. to 10:00 p.m. shift with flexibility to accommodate changing business needs.
• Must be available to work weekends, holidays, and special events.
• Ability to stand and walk for extended periods and frequently bend, reach, stoop, push, and pull.
• Ability to safely lift and carry trays, food and beverage items, and service equipment weighing up to 30 pounds.
• Ability to push and maneuver loaded room service carts through guest hallways and doorways.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.