Server I - Zanzibar

About the role

The restaurant server serves food and beverage to restaurant guests in a timely fashion ensuring excellent service and guest satisfaction every time. Must be willing to I.D all guests and monitor beverage consumption of guests as to not overserve.

Responsibilities

• Provide high quality service to all guests
• Know and live the mission and the White Lodging/brand basics.
• Complete all necessary set up, side work and closing duties as assigned
• Check restaurant before, after and during shift for cleanliness and remove any debris
• Be knowledgeable of all menu items, their garnish, contents and preparation methods.
• Be prepared to answer any guest questions about the menu in a direct, concise way.
• Know any daily features and specials the restaurant is offering
• Use suggestive selling and up sell items to increase the check average of the restaurant
• Take guest orders correctly, read the order back to the guest and ring orders correctly into Micros.
• Check screen before sending order to make sure any modifications to order are correct.
• Check food presentation before taking the food from the kitchen to the guest. Hot food hot and fresh.
• Check guest satisfaction with food quality within two bites
• Make sure check is presented correctly, free from errors and in a timely manner.
• To follow and comply with all WL cash handling policies and end of shift paperwork
• To follow all WL policies of work procedures and attendance
• Learn and maintain all information regarding the hotel and engage in pre-shift
• Promote teamwork and friendly safe work environment
• Any other reasonable duties required
• Follow all WL standards of uniform
• Know all the bar products on offer to the guest
• To make conversation with guests and create a personal connection

Skills

• Outgoing, sociable and personal
• Eye for detail
• Excellent oral and hearing skills
• Passion for service
• Positive can do attitude
• Can handle high volume and work under pressure
• Multitasking
• Reliability
• Customer service skills
• Organized
• Teamwork
• Flexible work schedule

Education/Experience

• Previous restaurant or bar experience preferred but not essential
• Previous customer service role preferred not essential

Working Conditions

• Must be able to stand and move at fast pace for long periods of time
• Must be able to work long hours when business needs require