Server - Full Time

About the role

The Server is responsible for the set-up, service and break down of food and beverages to guests at all Q Center functions, according to Q Center Standards, while ensuring quality service and guest satisfaction. This position is on-site.

Responsibilities

• Perform preparatory tasks, opening/closing and side work duties to ensure that guests are served promptly and efficiently.
• Be familiar with the menu of the assigned function.
• Serve guests according to Q Center’s standards in a friendly, courteous and professional manner.
• Respond to guest problems, complaints and accidents; communicate to management, if necessary.
• Set all tables, buffet stations, dining room buffet, bussing stations and bars according to Standard Operating Procedures.
• Maintain all service area storerooms in a neat and orderly manner, stock with any and all appropriate supplies necessary for food service functions.
• Clean-up function space after the completion of the function and ensure that all equipment and supplies are cleaned, stored and re-stocked properly.
• Adhere to all BASSET procedures while serving liquor to ensure guests are served alcohol in a safe and controlled environment to avoid problems with intoxicated guests and, when necessary, report to management.
• Follow all money handling procedures when serving the guest.
• Know the menu items for each function and give accurate descriptions.
• Ensure overall guest satisfaction and safety is achieved.

Requirements

• High School diploma or equivalent.
• Customer service experience required and/or experience in a hotel or related field preferred.
• Flexible and long hours sometimes required.
• Medium work – exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Employees must at all times be attentive, friendly, helpful and courteous to all guests and fellow associates.
• Keep immediate supervisor fully informed of all problems or matters requiring their attention.

Qualifications

BASSET and Food Handler certifications or equivalent.

Skills

• Customer service experience.
• Attentive, friendly, helpful and courteous demeanor.
• Ability to stand for extended periods.

Benefits

• Paid time off
• 401(K) with employer match
• Holiday Pay
• Medical, Dental and Vision Insurance with Wellness Credits
• Employee Assistance Program
• Basic Life, AD&D Disability Benefits
• Employee Meals

Pay

Starting rate for this position is $18.00/hour.

Schedule

This position has a varying schedule that can include days, afternoons, evenings, and weekends. Shifts are typically 5:30am - 2:00pm.