Server FT | Westham Porch & Tavern
About the role
The Omni Richmond Hotel is situated in the heart of Richmond, offering guests a blend of historical charm and modern amenities. Located in the historic Shockoe Slip district, it is close to the James River, state capital, and key business districts.
Responsibilities
- Greet guests with a pleasant smile and superior customer service.
- Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
- Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
- Record transaction in MICROS system at time of order and adhere to cash handling standards.
- Check in with guests to ensure satisfaction with each food course and/or beverage.
- Present accurate check to guest and process payment.
- Maintain cleanliness of work areas throughout the day.
- Process station set-up and break-down and complete all other side work duties as assigned.
- Ensure tables are set up properly, including polishing and cleaning glasses.
- Service to guests according to Omni Moments of Service Standards.
- Be pleasant, smile and greet all guests, using surnames when obtained.
- Clean, clear and reset service areas.
- Protect the hotel from liability with regard to over serving guests.
- Perform any other duties as assigned by the restaurant manager.
Qualifications
- Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.
- Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails.
- Previous cash handling experience preferred.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
- Ability to accurately and efficiently input information into MICROS.
- Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
- Ability to work cohesively with co-workers both within and outside of your department.
- Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
- Excellent customer service, service recovery and problem-solving skills.
- Must be able to work a variety of shifts, including weekends and holidays.
- Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
- Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.
Benefits
Omni Richmond Hotel offers a dynamic and exciting work environment, comprehensive training and mentoring, and the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment.
Pay
Pay Rate: $9/hour + tips
Schedule
Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms. Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments. Position requires flexibility to work a variety of shifts, including weekends and holidays.
Skills
Knowledge of the dining room, full familiarity with menus and beverage offerings, ability to communicate clearly and pleasantly, ability to handle stressful situations, ability to prioritize and organize tasks, ability to work cohesively with co-workers, ability to provide excellent customer service, ability to solve problems, ability to work flexible hours.
Benefits
Comprehensive training and mentoring, dynamic and exciting work environment, pride in working for a company with a reputation for exceptional service, culture of respect, gratitude and empowerment, flexible scheduling, opportunities for advancement, competitive pay and benefits package.