Server - Francis Ford Coppola Winery (Seasonal)

About the Role

The Server provides excellent food and beverage service to all guests and strives to maintain a clean, friendly environment for employees and guests. This position is responsible for all orders and maintaining cleanliness throughout established dining areas, whether at the restaurant or poolside.

Responsibilities

• Welcomes guests promptly in a warm and friendly manner
• Takes food and beverage orders from guests accurately and with a positive attitude
• Works together with culinary staff to ensure food is expedited quickly and correctly
• Describes the selection of food and beverage menu items to guests by offering interesting and vivid descriptions
• Provides each menu item's taste, origin, and preparation methods; maintains knowledge about the menu and all ingredients
• Provides wine presentations and recommendations
• Inspects cleanliness and presentation of all book checks, trays, chinaware, plastic GoVino glasses, and flatware before use
• Clears tables and resets them neatly according to specification
• Maintains cleanliness of work areas throughout the day by clearing, collecting, and returning food and beverage items to proper areas
• Communicates guest orders including special dietary needs, allergies, or requests to the respective staff
• Attends line-ups and is aware of promotions and events at the winery
• Follows proper plate presentation and garnish set-up details
• Checks in with guests to ensure satisfaction with each food course and beverage
• Promotes restaurants, wines, tasting room, wine club, and upcoming events
• Performs side work including cleaning, stocking, polishing silverware, folding napkins, bussing, and resetting tables and chairs
• Takes the lead in any guest issues that may arise during shift and informs management
• Prepares checks accurately with appropriate discounts if applicable
• Handles cash, credit, debit, and gift card transactions; ensures charges are accurate and returns correct change to guests; balances the cash register at the end of the day
• Performs opening and closing duties as needed, including completing paperwork correctly after the end of every shift
• Ensures that department areas are left clean and presentable at the end of each shift
• Thanks guests when departing and invites them back
• Other duties may be assigned

Requirements

• High School diploma or GED equivalent
• 6+ months serving experience
• Comparable restaurant service background
• OpenTable and DinerWare experience is a plus
• Must be at least 21 years of age
• TIPS Certification or certified within 90 days of employment
• CA Food Handlers certification required
• Must be able to work weekends and holidays
• Fluent in English
• Excellent communication skills
• Ability to work in a high-paced work environment
• Ability to multitask, troubleshoot, and prioritize

Working Conditions

• Restaurant and pool environment
• Required to wear PPE (Personal Protective Equipment)
• Indoor and outdoor environment with exposure to the elements/temperature variations
• Work in close quarters or confined spaces
• Exposure to varying levels of dust, chemicals, fumes, gases, and noisy equipment

Pay

This is a Non-Exempt position. The pay range is $17.00 to $23.03. It is not typical for an individual to be hired at or near the top of the range for their role. Actual placement within range will be contingent upon factors including candidate's qualifications, education, experience, and internal equity.

Benefits

• Medical, dental, and vision insurance (Delicato covers nearly the entire cost for employees and a large percentage for dependents)
• Life, disability, and flexible spending accounts
• 401(k) with generous company match
• Discretionary profit sharing
• Paid time off (PTO) and paid holidays
• Wine & merchandise discounts
• Tuition reimbursement
• Gym discounts