Server - Fine Dining - Orchid Room (PT)

Responsibilities

• Able to explain ingredients, preparation techniques and available substitutions
• Knowing of and able to talk to customers about daily specials
• Provide meal recommendations and wine pairing suggestions
• Thorough knowledge of FORBES standards
• Serve food courses and alcoholic beverages to guests
• Set tables according to service standards
• Answer questions on menu selections to guests
• Communicate with the kitchen regarding menu questions, the length of wait, recooking orders, and product availability
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Record transaction in InfoGenesis system at time of order
• Check in with guests to exceed guest satisfaction with each food course and/or beverages
• Maintain cleanliness of work areas, china, glass, etc., throughout the day
• Complete closing duties, including restocking items, turning off lights and fire pit, looking all doors etc.
• Present physical and accurate check – 2 copies to guests and process payments
• Welcome and acknowledge all guests according to company and five-star standards
• Run food and bus tables when you find extra time
• Anticipate and address guests service needs
• Speak with others using clear and professional language
• Develop and maintain positive working relationships with others and support your team to reach common goals
• Ensure adherence to quality expectations and standards
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
• Thank guests with genuine appreciation
• Perform other reasonable job duties as requested by Supervisors

Qualifications

• Energetic, enthusiastic, and motivational individual
• Must be able to speak, comprehend, read, and write English
• Ability to implement and uphold service standards
• Ability to prioritize and organize work assignments
• Ability to interact with all associates and guests of the resort
• Must be able to stand or walk for long periods of time
• Minimum 2 years in fine dining service experience in addition to knowledge of sideboard service
• Hotel and or club experience preferred
• High School diploma preferred