Server Engineer II

Primary Responsibilities

• Work with the Server team resources to meet department goals, priorities and initiatives.
• Complete tickets thoroughly and on a timely basis.
• Communicate with the service desk regarding all tickets and service requests as needed.
• Represent the server team with customers, peers, co-workers and partners.
• Assist leadership with planning.
• Work as a resource to the Server team in areas of expertise.
• Assure standards are met for all assigned projects and service activities.
• Maintain performance, capacity and operations targets for MCW managed servers and services.
• Provide diligent intermediate service including: installation, upgrade, security administration and basic troubleshooting for servers and services.
• Provide daily server technical administration and support, including change management requests, and monitoring.
• Aid the customer with, ensure the operation of and review backups, operating system, anti-virus and utility applications/services are patched, maintained and monitored as needed.
• Provide feedback for improvements in automation and process for the server team.
• Develop strategies to provide efficient and accurate use of systems utilization and monitoring data.
• Troubleshoot basic end user, desktop, server, storage and application errors related to the server infrastructure.
• Advise coworkers, consultants, and users on intermediate server operations and server security.
• Assist and advise server subject matter experts with the operating system (O/S) and general operations of MCW managed servers.
• Demonstrate initiative through expansion of: technical knowledge, interpersonal skills, business knowledge, and organizational skills.
• Maintain technical relevancy in networking technologies through education, reading and research.
• Work closely with service desk, network, operations and application support teams to meet day to day operational needs.

Qualifications

• Appropriate experience may be substituted for education on an equivalent basis.
• Minimum Required Education: Bachelor’s Degree
• Minimum Required Experience: 5 years

Physical Requirements

• Work requires infrequent physical effort such as walking or retrieving materials.
• Work Environment May experience slightly disagreeable features such as temperature changes or noise from time to time.
• Work performed in an environmentally controlled environment.
• Sensory Acuity Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.

Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental.
• Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Employee & Family Assistance Program (EFAP)
• Pet Insurance
• On campus Fitness Facility, offering onsite classes
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a brief overview of our benefits see:

Benefits Overview

For a full list of positions see:

MCW Careers

At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values:

• Caring
• Collaborative
• Curiosity
• Inclusive
• Integrity
• Respect

We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status.

If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you.

For more information, please visit our institutional website.

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination:

The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status.