Server | City Cruises Norfolk

Duties And Responsibilities

• Provide exceptional hospitality to guests and coworkers as prescribed in our service systems
• Greet guests and serve food and beverages in a timely fashion
• Accurately take orders and enter them into the point-of-sale system
• Maintain the cleanliness and safety of all common areas and service stations
• Participate in the celebration and entertainment experience of the guest
• Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture
• Accurately collect payment from guests for on-board purchases
• Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest
• Be prepared to begin work at the scheduled time

Requirements & Qualifications

• High school diploma or equivalent required
• One (1) year experience in high volume restaurant preferred
• Will work for extended periods without sitting
• Required to lift furniture and other heavy items such as dishes up and down stairs
• Must meet minimum state age requirements
• Strong customer service, organization, and interpersonal skills
• Maintain a high level of organization, detailed oriented and meet deadlines
• Establish and maintain effective working relationships as required by job responsibility
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites
• Must be able to effectively understand and convey written and verbal information to coworkers and guests
• Maintain uniform and personal grooming in compliance with appearance standards
• Will be required to be available for work nights, weekends and on all major holidays