Server/Bartender - The Town Company

The Town Company, located inside the iconic Hotel Kansas City, combines live-fire cooking, thoughtful cocktails, warm hospitality, and unmistakable Kansas City character in a timeless, stylish setting. We're seeking experienced, engaging Servers and Bartenders who excel at creating memorable experiences through exceptional hospitality.

Responsibilities

• Welcome guests with warmth, confidence, and genuine hospitality while anticipating their needs throughout the experience.
• Develop a strong understanding of our seasonal menus, preparation methods, ingredients, local farmers and vendors, wines, spirits, beers, cocktails, and non-alcoholic offerings.
• Guide guests through the menu and make thoughtful recommendations based on their preferences.
• Accurately take, enter, and deliver food and beverage orders while maintaining the pace and attention to detail expected in a high-touch restaurant.
• Serve wine, cocktails, and other beverages with the appropriate presentation, glassware, garnishes, and service standards.
• Prepare and present cocktails according to established recipes and standards.
• Maintain clean, organized, and thoughtfully prepared stations before, during, and after service.
• Work collaboratively with Culinary, Beverage, and fellow front-of-house colleagues to keep service flowing smoothly.
• Check in thoughtfully throughout the meal, clear and reset efficiently, and respond quickly when a guest needs assistance.
• Handle guest checks, payments, and POS transactions accurately and professionally.
• Help resolve guest concerns with care, good judgment, and support from restaurant leadership when needed.
• Follow all food safety, sanitation, liquor laws, alcohol-service policies, and departmental standards.

Qualifications

• Servers: At least two years of food and beverage serving experience; fine dining experience is preferred.
• Bartenders: At least two years of bartending experience; craft cocktail experience is preferred.
• Strong knowledge of food and beverage preparation, service standards, guest relations, and dining etiquette is highly valued.
• Ability to learn, remember, and enthusiastically communicate our full menu and beverage offerings.
• Availability aligned with The Town Company's operating schedule, Wednesday through Sunday, 4:00 p.m.–12:00 a.m.
• Ability to stand and walk for extended periods and safely lift, push, pull, or transport items weighing up to 50 pounds.

Skills

• Warm, personable, and genuinely excited about taking care of people.
• Confident and composed in a fast-paced, high-volume environment.
• Curious about food, wine, spirits, cocktails, and the stories behind what we serve.
• Detail-oriented and able to balance multiple priorities without losing sight of the guest experience.
• A strong communicator who works professionally and respectfully with colleagues.
• Takes pride in preparation, organization, cleanliness, and presentation.
• Comfortable making recommendations and creating genuine connections with guests.
• A team player who notices what needs to be done and jumps in to help.

Benefits

• Free room nights and discounted/friends & family room rates.
• Medical, prescription, dental, and vision coverage.
• 401K with company match starting at 30 days of employment.
• Life and disability insurance.
• Generous paid time off.
• Paid family bonding time and adoption assistance.
• Employee Stock Purchase Plan.
• Tuition reimbursement program.

About the Role

This is an opportunity to be part of one of Kansas City's most distinctive dining experiences while building your career within Hotel Kansas City and Hyatt. You'll work alongside talented culinary and hospitality professionals who care deeply about their craft, their guests, and one another. The Town Company is ideal for those who want to keep learning, take pride in excellent service, and contribute to a restaurant with a strong sense of place and personality.