Server / Bartender / Cook (Ten20 Tavern)

Key Responsibilities

• Greet customers as they enter and provide a friendly, welcoming atmosphere.
• Answer customer inquiries and assist them with menu choices, providing recommendations when needed.
• Process customer orders and payments accurately and efficiently.
• Resolve any customer complaints or concerns in a professional and courteous manner.
• Ensure customers have a positive dining experience by offering outstanding customer service.
• Accurately operate the cash register, ensuring all transactions are processed correctly, including cash, credit, and debit card payments.
• Handle cash, make change, and provide receipts as needed.
• Ensure that the register area is tidy and organized, including keeping track of cash drawer and ensuring it is balanced at the start and end of each shift.
• Enter customer orders accurately into the system and ensure that the kitchen staff receives correct details for preparation.
• Communicate any special requests or modifications to kitchen staff.
• Ensure that all orders are processed and delivered to customers in a timely and efficient manner.
• Assist with packaging takeout orders and ensure all items are correctly included.
• Maintain a clean and organized cash register area, including wiping down counters and ensuring the space is clutter-free.
• Help maintain cleanliness in the dining area, including clearing tables and helping with minor cleaning tasks during quieter periods.
• Stock napkins, condiments, utensils, and other necessary supplies at the register and dining areas.
• Work collaboratively with servers, kitchen staff, and management to ensure smooth operations during busy hours.
• Assist other team members as needed during peak times, such as refilling drinks or clearing tables.
• Communicate effectively with other staff to ensure customer needs are met.
• Inform customers of any promotions, specials, or new menu items.
• Upsell items when appropriate, such as desserts, drinks, or sides.
• Aid in maintaining the integrity of promotional materials, ensuring they are up-to-date and visible to customers.

Requirements

• Previous experience in a customer service role, preferably in a restaurant or diner setting.
• Basic math skills and the ability to handle cash transactions.
• Strong communication and interpersonal skills.
• A friendly, approachable demeanor with a focus on customer satisfaction.
• Able to multitask and stay organized in a fast-paced environment.
• Must be reliable, punctual, and flexible with hours, including weekends and evenings.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 25 pounds.
• Ability to work in a fast-paced, high-energy environment.

Additional Notes

• A positive attitude and the ability to work as part of a team are essential.
• Attention to detail and a focus on maintaining a clean, organized workspace are key responsibilities.