SERVER AT WATER STREET OYSTER BAR

Description

To ensure excellent customer service through implementation of the “Water Street Way” Strategic and Tactical Work:

• Bring restaurant issues to CS/Bar Manager to take to weekly meetings.
• Maintain cleanliness, product quality, and guest satisfaction standards.
• Implement all systems and forms for FS/Bar/OBar Operation.
• Aid in the training of all new CS personnel (Certified Trainer).
• Adhere to all policy & procedures of Water Street.
• Follow all preshift topics that pertain to the department.
• Obtain a valid TABC certification and a Nueces County Food Handler’s Permit at all times.

Requirements

• A score of 90% or better on all Health Department inspections.
• A score of 90% or better on all mystery shopper reports.
• Follow all dress code requirements for Wait Person/Bartender Operation.
• All routine work will be documented in an operational manual.
• Perform work according to company policies and standards.
• Hold client and company information as strictly confidential.
• Provide staff assistance as requested and participate in regular meetings.
• Respect colleagues’ name, space, and need for concentration.
• Have quarterly regularly scheduled meetings with manager and yearly evaluations.
• Recommend ideas for department and position improvement.
• Be at least 18 years old.
• Work A.M./P.M. shifts and number of hours as specified by management.
• Speak, understand, read, and write in the English language.
• Restrained hair below collar length.
• Perform simple math, handle money, make change, and prepare bank deposits.
• Pass all tests required for qualification with a score of 90% or higher.
• Have a friendly and upbeat personality and good personal hygiene.
• Answer telephone or intercom promptly with a friendly and courteous manner.
• Greet, seat, and/or take food or beverage orders from customers promptly and courteously.
• Stock and maintain inventory, record sales and waste, and clear tables.
• Maintain a clean and neat work area by performing assigned cleaning tasks.
• Accurately complete assigned paperwork.
• Clear tables of dishes and silverware, reset tables, sweep, and maintain clean floor areas.

Standards

• Stands and walks for up to four (4) to ten (10) hours per day on a concrete/carpet surface while performing duties.
• Lifts and carries food and beverage items of varying weights depending on specific position as discussed with immediate supervisor.
• Pushes/pulls and maneuvers food items, objects or materials of varying weights depending on specific position as discussed with immediate supervisor.
• Frequently bends, stoops, twists, performs rotating motions and reaches down, out and overhead as needed in performance of job duties specific to the position as discussed with the immediate supervisor.
• Constantly uses hands and fingers to hold and handle objects and equipment required to perform duties.
• Must have corrected vision to be aware of surroundings and location of items needed to perform tasks, and to perform various job duties.
• Must have corrected hearing to listen to the needs and advice from customers, managers and co-workers, and the environment to be aware of surroundings.
• Must be capable of frequently climbing stairs or ladders during assigned work shift.
• Must be capable of effectively and calmly communicating with co-workers and/or management regarding instructions, needs and/or conflicts, and work in a fast-paced, sometimes highly stressed environment.
• Must be mentally alert and capable of remembering names, faces, details regarding job tasks and food orders, and oral instructions.
• Must be mentally alert and capable of following instructions for the use of and safely using all equipment involved in assigned job tasks for periods of time required to complete task.
• Must be capable of working in controlled environmental conditions consisting normally of moderate range temperatures.
• Must be capable of working in environmental conditions consisting of a normal to high level of noise.
• Must be alert and able to identify a hazard, should one occur, in order to avoid it by reporting immediately or, if directed, by taking corrective measures.