Server

This position is responsible for creating and serving food & beverages in the Café, maintaining Café cleanliness, and providing the highest level of customer service and hospitality.

About the Culture

Our unique culture is guided by our values and behaviors, which we call our "Code of Culture." This includes:

• Our Mantra: Respect The Past, Accept Responsibility, Pay it Forward.
• Our Actions We Live By:
  • Keep It Real. Always. Open and honest discussions, courage to speak up, and navigating tough conversations with empathy.
  • Think Ahead. Be An Owner. Proactive, not reactive; acting like an owner of the business.
  • Stay Humble. Hustle Harder. Roll-up-your-sleeves work ethic, grit, and teamwork.
  • One Team. One Voice. United as one team with no limits to what we can accomplish.
  • Be Curious. Ask Why. Seeking to understand, never settling, and asking questions to get to the core of matters.
• Pete's Promise: Service Forward, Ruthlessly Consistent, Do the Right Thing.

Responsibilities

• Greet customers as they enter and exit the Café.
• Create and serve food and beverage items.
• Promote daily specials and encourage upgrades to each order.
• Operate cash register, process payments through cash, credit card, or member account charges.
• Perform Café opening and/or closing duties, as required.
• Maintain a clean, safe work environment according to State and Local food safety standards.
• Understand and anticipate the needs of members and guests; provide exceptional customer service.
• Communicate timely and follow up as appropriate.
• Active participation in events, programs, meetings, and training.
• Represent the club in a professional manner through image, dress, communication, and immediate follow-through.

Requirements

• Minimum one (1) year of customer service experience (food service industry experience preferred).
• State Food Handler Certification.
• Responsible Beverage Service (RBS) state certification.
• Professional, friendly manner and excellent customer service attitude and abilities.
• Strong verbal communication and conflict resolution skills.
• Enthusiastic, responsible, and dependable team player.
• Self-motivated, takes initiative, and willing to acquire new skills.
• Well organized, detail-oriented, and high cleanliness standards.

Skills & Knowledge

• Ability to read, understand, and interpret training manuals, professional journals, or technical procedures.
• Ability to effectively present information and respond to questions from diverse groups.
• Problem-solving skills: identify problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret technical instructions and deal with abstract and concrete variables.

Working Conditions

• Regularly required to stand for extended periods; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear.
• Occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell.
• Must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, and ability to adjust focus.
• Moderate noise level in the work environment.

Pay

Estimated base pay range: $16.90 / hour.

Benefits

• Club Membership.
• Competitive compensation.
• Discounts on club services and amenities.
• Continuing education opportunities.
• Community involvement programs.
• Paid time off (offered to full-time associates).
• Health insurance (offered to full-time associates).

*Full-time status eligibility starts at 25 average hours of work per week.

Schedule

Varies and may require weekend, holiday, day, and evening hours.