Server

AREAS OF RESPONSIBILITY

• Informs our customers on the quality of our products and services.
• Knows the menus (food and beverage) inside and out. Can answer questions regarding ingredients, allergies, proper pairings and make recommendations.
• Maintains proper cleanliness and uniform standards.
• Sells and serves food, wine, cocktails, and other menu items to customers. Serves and sells these products to customers in a courteous and friendly manner.
• Maintains a clean and organized server station, tables, beverage pass, and any areas visible to the guest.
• Abides by all cash handling procedures.
• Properly takes orders and rings them in correctly to the Point of Sale system.
• Performs assigned opening and closing side work.
• Maintains pars of silverware, linens, and other dining room needs. Communicates these to the manager.
• Communicates all 86’d items to servers and managers in a timely manner.
• Communicates needs and comments of the guest and server staff to management.
• Serves alcohol responsibly.
• Continues to learn and educate themselves on service, beverage, food, and industry trends.
• Trains new members of the Server team.
• Maintains proper health, safety, and sanitation standards.
• Maintains the highest quality, consistent product standards.
• Ensures all CHG standards are upheld or exceeded

CHARACTERISTICS

• Strong knowledge of proper restaurant service
• Strong knowledge of food, culinary terms, and the restaurant industry
• Strong knowledge of wine, spirits, beer and other beverages
• Exhibit sincere hospitality
• Be intuitive as to where help is needed
• Be able to sell with integrity
• Strong communication skills
• Be Coachable
• Be the Example