Server

About the role

The Courtyard by Marriott Houston Rice University is seeking a Full-Time Hotel Server for the Courtyard Bistro. Located between the Houston Medical Center and Downtown Houston, this position offers a vibrant work environment with easy access to upscale restaurants, nightlife, and attractions.

Responsibilities

• Sharpen your customer service, multitasking, and upselling skills while creating memorable dining experiences for guests.
• Manage multiple tables or tasks at once while keeping guests satisfied.
• Accurately take and deliver orders, ensuring the right items are served at the right time.
• Maintain clean and organized dining spaces that align with brand standards.
• Handle guest concerns or complaints professionally and efficiently.
• Manage busy dining periods effectively with strong organizational skills.
• Comfortably upsell menu items, beverages, or promotions to enhance guest satisfaction and drive revenue.
• Work well with colleagues, kitchen staff, and management to ensure seamless service.
• Adhere to uniform and grooming standards, representing the hotel brand appropriately.
• Use basic math and POS experience to handle payment transactions, process bills, and use point-of-sale systems efficiently.
• Prepare meals to order, follow recipes, and maintain consistent quality and presentation.
• Follow proper food handling, storage, and preparation techniques.
• Ensure adherence to food safety regulations and sanitation standards to maintain guest health and satisfaction.
• Maintain consistency in portion sizes, plate presentation, and flavor profiles to align with brand standards.

Requirements

• A high school diploma or equivalent.
• Prior experience in food service is advantageous.
• Demonstrated experience with a strong focus on guest satisfaction.
• Exceptional ability to manage time effectively and stay organized in a fast-paced environment.
• Excellent skills for engaging with guests and collaborating with team members seamlessly.

Qualifications

• Flexible scheduling to work weekends and holidays.

Skills

• Customer service skills.
• Attention to detail.
• Time management.
• Sales skills.
• Teamwork.
• Professionalism and appearance.
• Basic math and POS experience.
• Culinary skills.
• Food safety and cleanliness.

Benefits

• Exclusive discounts on hotel, food, and beverage purchases for personal travel.
• Online training courses for professional growth.
• Additional support such as an Employee Assistance Program, jury duty leaves, bereavement leave, and more.

Pay

Competitive wages are offered for this position.

Schedule

The Bistro's hours often include breakfast, dinner, and evening drinks, providing flexibility for those seeking work-life balance or a schedule that fits other commitments.