Server Assistant - The Circular

The Hotel Hershey is a luxury resort known for its refined elegance, signature services, and abundant amenities. Situated atop the town of Hershey, the hotel features 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, and 25,000 square feet of meeting and function space. This 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

About the role

This position is responsible for maintaining a neat and orderly dining room and guest service area within the assigned F&B outlet at The Hotel Hershey. As a Part-Time Team Member, you will enjoy sweet perks like free admission and parking to Hersheypark, discounts on food and shopping, and more upon receiving your Employee ID.

Responsibilities

• Greet guests in a professional manner; anticipate and service the guests' needs before requests are necessary.
• Serve beverage and food items with the ability to describe all menu items with detail and preparation methods in order to assist servers.
• Assist with guest service including retrieving food from the kitchen and safely transporting it to guests, as well as removal of items from the guests' table.
• Forward any guest concerns to the applicable wait staff person or supervisor.
• Breakdown, clean, and set up tables, buffets, and food stations.
• Stock linen, china, silver, and glassware for service, ensuring all are polished and in good condition.
• Ensure all side work assigned is accomplished in a clean and orderly manner.
• Restock all dining and service areas, ensuring condiments are amply supplied on the guest table prior to guests taking their seats.
• Perform other duties as assigned.

Requirements

• 16 years of age or older.
• Minimum of 1 year of related experience (experience in the F&B industry preferred).

Skills

• Must display a professional image in compliance with Hershey Entertainment & Resorts guidelines.
• Must be able to work independently and be self-motivated to perform all aspects of the job at all times.
• Must be friendly, upbeat, work well with other employees, and interact positively with guests.
• Must be able to multitask while prioritizing job tasks and assignments.

Job Demands

While performing the duties of this job, the employee is required to:

• Reaching Forward: Frequent (34%-66%)
• Reaching Overhead: Frequent (34%-66%)
• Finger Dexterity: Frequent (34%-66%)
• Hand/Eye Coordination: Frequent (34%-66%)
• Stooping: Occasional (<33%)
• Bending: Occasional (<33%)
• Standing: Constant (>67%)
• Walking: Constant (>67%)
• Lifting: Frequent (34%-66%) up to 50 lbs.

Schedule

• Must be able to work at least 16 hours per week.
• This is a union position; work schedule will be based on union seniority.
• Candidates must be able to meet schedule requirements, which will most likely require working flexible hours including days, evenings, weekends, and holidays to meet operational demands.

Benefits

• Free admission and parking to Hersheypark.
• Discounts on food and shopping.