Server Assistant, Portico

Job Summary

The Server Assistant is responsible for providing a level of service that is gracious, kind, and warm, creating an exciting environment and world-class service by embodying Old-World Hospitality and Charm. This position assists Restaurant Servers and maintains high standards of cleanliness according to food service sanitation codes.

Essential Duties and Responsibilities

- Be punctual to pre-shift meetings with a positive attitude and actively participate. - Deliver world-class service and embody the company's core values. - Adhere to department standards, guidelines, and objectives, including food service and sanitation, OSHA, and Hazcom standards. - Wash hands frequently. - Provide consistent, high-quality food and beverage service, ensuring tables are clean and properly set. - Have comprehensive knowledge of the restaurant and bar menus. - Clean as you go, address spills immediately. - Use chemicals as prescribed and responsibly, ensuring all items are dated with the current date. - Assist supervisors in organizing supplies, adhering to 5S principles (Sort, Set in Order, Systematically Clean, Standardize, Sustain). - Maintain a gracious, kind, and warm demeanor that fosters fondness and professionalism, reflecting positively on the company and its values. - Perform other duties as assigned and follow through on various instructions provided in written, oral, diagram, or schedule form.

Required Skills and Abilities

Must possess the ability to: - Interpret and follow instructions in various forms. - Resolve problems and conflicts diplomatically and tactfully. - Work flexible schedules, including holidays, nights, weekends, and overtime. - Be physically mobile with reasonable accommodations, capable of pushing, pulling, carrying, and lifting up to 25 lbs., and performing tasks in confined spaces.

Education and Experience

A minimum of 18 years of age, high school diploma or equivalent required. Prior food or beverage service experience preferred. Must be able to read instructions and correspondence, demonstrate attention to detail, and maintain confidentiality.

Physical Requirements and Working Conditions

Flexible to work all shifts, including holidays, nights, weekends, and overtime. Physically mobile with reasonable accommodations, capable of pushing, pulling, carrying, lifting up to 25 lbs., and performing tasks in varied work areas such as confined spaces.