Server Assistant

Hotel Granduca Houston · Houston, TX · 3 days ago

On-siteManagementFull-time

About the role

Join the team at Hotel Granduca and help create unforgettable experiences in the heart of Houston, Texas. As a luxury boutique hotel and a proud Transwestern Hospitality Group property, Hotel Granduca blends timeless European elegance with warm Texas hospitality. We offer exciting hotel careers and hotel jobs for individuals who are passionate about service, creativity, and excellence. Here, your talent is valued, your growth is supported, and your work makes a meaningful impact—every day.

Position Summary

The Server Assistant is tasked with supporting the dining team in curating exceptional guest experiences. This role blends efficiency, attention to detail, and impeccable service standards to ensure a seamless and elevated dining environment. The Server Assistant plays a vital role in maintaining the flow of service, anticipating guest needs, and upholding the luxury standards of the hotel.

Key responsibilities

Expertly support servers by promptly clearing and resetting tables according to hotel standards and guest preferences.
Maintain up-to-date knowledge of dining room layout, table assignments, and service flow to anticipate team needs.
Ensure that all tableware, glassware, and linens are clean, polished, and properly placed.
Aid in delivering food and beverages to guests, ensuring accuracy and elegance in presentation.
Monitor and refill water, coffee, and other non-alcoholic beverages throughout service.
Maintain a clean, organized, and well-stocked service station at all times.
Comply with all health, safety, and sanitation regulations, including proper handling of food and equipment.
Work collaboratively and communicate effectively with servers, kitchen staff, and hosts to ensure a seamless guest experience.
Participate in pre-service meetings and briefings to understand menu highlights and service priorities.
May require shift work, overtime, and/or on-call duties. See under "Other."

Position Essential Functions

Support servers by promptly clearing and resetting tables according to hotel standards and guest preferences.
Maintain up-to-date knowledge of dining room layout, table assignments, and service flow to anticipate team needs.
Ensure that all tableware, glassware, and linens are clean, polished, and properly placed.
Aid in delivering food and beverages to guests, ensuring accuracy and elegance in presentation.
Monitor and refill water, coffee, and other non-alcoholic beverages throughout service.
Maintain a clean, organized, and well-stocked service station at all times.
Comply with all health, safety, and sanitation regulations, including proper handling of food and equipment.
Work collaboratively and communicate effectively with servers, kitchen staff, and hosts to ensure a seamless guest experience.
Participate in pre-service meetings and briefings to understand menu highlights and service priorities.
May require shift work, overtime, and/or on-call duties. See under "Other."

Position Requirements

High school diploma or General Education Degree (GED) preferred.
All food employees must obtain a valid Food Handler Certification within 60 days of hire in accordance with Texas Food Establishment Rules.
Employees involved in alcohol service must obtain TABC Certification prior to performing alcohol-service duties.
Minimum of 2–3 years of experience in a hotel, country club, or fine dining environment.
Extensive knowledge of wine, spirits, and mixology, including beverage “call names” and standard recipes.
Familiarity with responsible alcohol service guidelines and food handling/safety procedures.
Ability to understand and follow general instructions in standard situations.
Strong organizational and analytical skills.
Verbal and written communication skills in English; Spanish-speaking ability is a plus.
High level of customer service orientation with the ability to engage and connect with a diverse guest population.
Strong attention to detail and a proactive approach to guest service.
Positive, professional demeanor and ability to work collaboratively in a team environment.
Ability to stoop, stand, reach, and frequently lift food and beverage items.
Willingness to work extended periods without relief, as needed.
Must be able to lift, push, pull, or carry items weighing up to 50 pounds.
Comfortable working in a busy bar setting and assisting servers as needed.
Team members are required to adhere to all uniform, grooming, and hygiene standards, including wearing appropriate attire, hair restraints, and maintaining personal cleanliness.
Reliable attendance and punctuality are essential requirements of this position.
Work may involve exposure to heat, high-volume service periods, standing for extended periods, and repetitive motions.
Team members must follow all safety protocols when handling cleaning chemicals, detergents, and sanitizers, and adhere to OSHA and HACCP standards.
The Employee may be required to work offsite or attend special events, catering functions, or hotel-related activities as needed.

About Us

Our firm is built on a shared purpose: Empowering good people to do extraordinary things together. We hire smart, passionate, hard-working people who value both collaboration and independence. United by our brand promise, we own the outcome for clients, investors and partners. Learn more at transwestern.com.