Server Assistant

About the role

The Server Assistant supports the dining team in curating exceptional guest experiences. This role blends efficiency, attention to detail, and impeccable service standards to ensure a seamless and elevated dining environment.

Responsibilities

• Expertly support servers by promptly clearing and resetting tables according to hotel standards and guest preferences.
• Maintain up-to-date knowledge of dining room layout, table assignments, and service flow to anticipate team needs.
• Ensure that all tableware, glassware, and linens are clean, polished, and properly placed.
• Assist in delivering food and beverages to guests, ensuring accuracy and elegance in presentation.
• Monitor and refill water, coffee, and other non-alcoholic beverages throughout service.
• Maintain a clean, organized, and well-stocked service station at all times.
• Comply with all health, safety, and sanitation regulations, including proper handling of food and equipment.
• Work collaboratively and communicate effectively with servers, kitchen staff, and hosts to ensure a seamless guest experience.
• Participate in pre-service meetings and briefings to understand menu highlights and service priorities.
• May require shift work, overtime, and/or on-call duties.

Requirements

• High school diploma or General Education Degree (GED) preferred.
• All food employees must obtain a valid Food Handler Certification within 60 days of hire in accordance with Texas Food Establishment Rules.
• Employees involved in alcohol service must obtain TABC Certification prior to performing alcohol-service duties.
• Minimum of 2–3 years of experience in a hotel, country club, or fine dining environment.
• Extensive knowledge of wine, spirits, and mixology, including beverage “call names” and standard recipes.
• Familiarity with responsible alcohol service guidelines and food handling/safety procedures.
• Ability to understand and follow general instructions in standard situations.
• Strong organizational and analytical skills.
• Verbal and written communication skills in English; Spanish-speaking ability is a plus.
• High level of customer service orientation with the ability to engage and connect with a diverse guest population.
• Strong attention to detail and a proactive approach to guest service.
• Positive, professional demeanor and ability to work collaboratively in a team environment.
• Ability to stoop, stand, reach, and frequently lift food and beverage items.
• Comfortable working in a busy bar setting and assisting servers as needed.
• Team members are required to adhere to all uniform, grooming, and hygiene standards, including wearing appropriate attire, hair restraints, and maintaining personal cleanliness.
• Reliable attendance and punctuality are essential requirements of this position.
• Work may involve exposure to heat, high-volume service periods, standing for extended periods, and repetitive motions.
• Team members must follow all safety protocols when handling cleaning chemicals, detergents, and sanitizers, and adhere to OSHA and HACCP standards.