Server Assistant

Duties/Responsibilities

• Aid servers during meal periods.
• Greet guests warmly, using their names when possible.
• Familiarize oneself with all Meeting at Market menu items, ingredients, specials, beverages, etc.
• Stock needed supplies in side stands.
• Polish silverware and glassware.
• Pick up and return clean linen.
• Buss and set tables.
• Refill pitchers and guests' glasses as needed.
• Maintain consistency and efficiency in service to all guests.
• Anticipate and respond promptly to guests' needs.
• Be knowledgeable about hotel features, services, and operating hours.
• Practice and adhere to emergency procedures.
• Act as an ambassador of the hotel and company.
• Maintain professional standards in appearance, grooming, and behavior.
• Comply with hotel policies and maintain confidentiality.
• Assist in other areas as needed.

Required Skills/Abilities

• Communicate clearly with guests, suppliers, and colleagues.
• Provide friendly, efficient, and courteous service.
• Access, input, and retrieve information on the computer system.
• Memorize menus.
• Handle stress and resolve conflicts.
• Work under pressure, be organized, self-motivated, and team-oriented.
• Initiate light conversation with guests.
• Know hotel features, operating hours, and Charleston area.
• Communicate legibly and accurately.
• Complete work in a timely, accurate, and thorough manner.
• Work effectively with senior management, colleagues, and stakeholders.

Physical Requirements

• Able to lift equipment, supplies, etc. weighing at least 30 pounds.
• Able to resolve problems, handle conflict, and make effective decisions under pressure.
• Must be able to stand for extended periods, especially during peak hotel hours or events.
• Clear vision for reading reports, analyzing data, and overseeing activities.
• Good hearing for effective communication.