Server Assistant

About the role

Casadonna is seeking a dedicated and passionate Server Assistant to join our dynamic team. This role offers a unique opportunity to contribute to a multicultural, fast-paced environment where hard work and dedication are rewarded.

Responsibilities

• Attend all restaurant required meetings and trainings.
• Maintain regular attendance in compliance with Groot Hospitality standards.
• Full-time availability with flexibility to work a variable schedule, including evenings, holidays, and weekends.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform.
• Follow food safety and sanitation guidelines issued by the Health Department.
• Complete assigned side-work in allocated timeframe.
• Clearing dirty plates, utensils, and glassware from tables as required.
• Carrying dirty plates, utensils, and glassware to the appropriate area for washing.
• Promptly clean tables, chairs, and booths between seating.
• Arranging tables and chairs to accommodate larger groups of guests.
• Assisting with polishing and restocking.
• Delivering food to tables when Food Runners and Servers are busy.
• Ensuring that the server station is adequately stocked with necessary restaurant supplies.
• Checking floor and cleaning as required.
• Checking in with guests and taking additional orders or refilling water, as needed.
• Always thanking guests and using their names when possible upon departure.

Requirements

• High School diploma or equivalent (preferred).
• Minimum of 2 or more years of experience in a high-end, fast-paced environment.
• Fluent in English.
• Excellent communication skills.
• Ability to multi-task.
• Attention to detail, cleanliness, and safety.
• Patience and customer-oriented approach.
• Excellent people skills with a friendly attitude.
• Responsible and trustworthy.

Physical Requirements

• Exerting up to 50 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to be mobile for a minimum of 6 hours on your feet.

Teamwork

• Communicate with your team and management about pertinent information affecting the guest experience.
• Report any issues that could affect the guest experience to management.
• Fix anything that is out of place during service.