Server - Arbuckles Bar & Grill

About the Company

HEI Hotels & Resorts is proud to welcome the Embassy Suites Virginia Beach Oceanfront Resort to its growing portfolio of distinguished properties. Located along the vibrant Virginia Beach oceanfront, this all-suite resort offers stunning ocean views, upscale accommodations, and family-friendly amenities designed for both leisure and extended-stay travelers. With direct beach access, elevated food and beverage experiences, and a dynamic coastal atmosphere, the property delivers a unique blend of comfort, energy, and hospitality. HEI values its associates—the heart of every guest experience—and is committed to providing competitive compensation, benefits, industry-leading tools, training, and a culture that empowers growth and excellence.

Overview

Provide guests exceptional service to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures, and federal, state, and local regulations while meeting or exceeding financial goals.

Responsibilities

• Check station before, during, and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions.
• Record the details of the order from the guests, repeating the order to confirm accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the order details.
• Retrieve orders up to 30 lbs. from the kitchen, confirm accuracy, and deliver to guests with appropriate condiments.
• Abide by all State, Federal, and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve dessert items or specialty coffees upon request.
• Operate Point of Sale procedures to pre-check orders and close out checks.
• Present the check to guests promptly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Maintain a professional appearance and manner at all times.
• Willingness to assist co-workers with their job duties and be a team player.
• Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
• Knowledge of appropriate table settings, service ware, and menu items.
• Ability to remember, recite, and promote the variety of menu items.
• Ability to transport large trays weighing up to 30 lbs. through a crowded room continuously throughout the shift, with or without reasonable accommodation.
• Ability to operate beverage and toast equipment, with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to operate a keyboard and learn Point of Sale procedures.
• Effective verbal and written communication skills, with the ability to adapt communication style to different audiences (supervisors, coworkers, public, etc.).

Pay

Salary Range: $2.13 - $2.13 Hourly (Tipped/Service Charge Eligible)

Benefits

HEI Hotels and Resorts offers a comprehensive benefits program including:

• Medical, dental, and vision insurance through Anthem Blue Cross Blue Shield and EyeMed.
• Vacation, sick, and holiday programs.
• Pet insurance through the ASPCA.
• Supplemental, spousal, and child life insurance.
• Short- and long-term disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through 'YouDecide' and hotel room discount programs.

Specific details and eligibility vary by location and employment status.