Server (AM) - Cecconi's West Hollywood

About the Role

A Server at Soho House is responsible for understanding, discussing, and educating members and guests about all menu items, including associated allergies, while delivering an approachable and elevated experience in line with Soho House Service Standards. The Server ensures service success and guest satisfaction, collaborates with team members, completes pre- and post-service duties, accurately enters orders into the POS system, and remains attentive to additional member or guest requests during service.

A successful Server maintains a positive and influential attitude, is detail-oriented, process-driven, and flexible under pressure to ensure seamless communication between Front of House (FOH) and Back of House (BOH) staff.

Responsibilities

• Develop and maintain professional relationships with coworkers and management, and complete checklists for all trained processes learned in Club School.
• Positively influence members' and guests' experiences by elevating the dining experience with food and drink pairing options, discussing specials, and driving sales through consistent, approachable communication and the highest level of service in accordance with Soho House Standards.
• Maintain communication with Management and the Executive Chef regarding any allergies or potential red flags encountered during service to mitigate risks.
• Complete all checkout reports at the end of each shift and have them double-checked and signed by management.
• Adhere to health and safety policies, as well as all Company policies, procedures, standards, and local, state, and federal laws.
• Ensure food orders are correctly plated and coursed before serving to members/guests.
• Assist runners and bussers with expo and service bar tickets to support all table orders.
• Clean and stock server alley and bar area, polish silverware, plates, and/or glassware as needed.
• Demonstrate knowledge of the menu, including making suggestions when asked by members and/or guests.
• Perform other duties as assigned by a supervisor or manager.

Requirements

• Minimum of 2+ years’ experience in a similar capacity.
• Ability to thrive in fast-paced, high-volume environments and maintain composure while problem-solving under pressure.
• Hospitable, approachable, passionate about customer service, and respectful toward colleagues and guests.
• Ability to demonstrate competency as outlined in the training schedule and Club School.
• Ability to work flexible shifts and schedules, including weekends and holidays as needed.
• Ability to take direction, work in a team environment, and work autonomously.
• Tips certified and knowledgeable in POS systems.

Physical Requirements

• Ability to seize, grasp, turn, and hold objects with hands.
• Capability to make fast-paced movements across the property.
• Ability to move, pull, carry, or lift at least 20 pounds.
• Occasional kneeling, bending, crouching, and climbing required.
• Ability to perform physical activities such as lifting, cleaning, and stooping.
• Capability to stand, walk, lift, and bend for long periods of time.
• Ability to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.

Benefits

• Health Care + 401K: Full-time employees are eligible for full benefits, including Medical, Dental, and Vision, as well as a Retirement fund with a 2% match.
• Paid Time Off: Full-time employees receive sick days and vacation days.
• Career Development: Opportunities for domestic or international career progression, including managerial or technical advancement.
• Soho Impact: Empowering the Soho House Community to make positive change through mentoring, apprenticeship, local outreach, and sustainability initiatives.
• Learning & Development: Access to an extensive range of internally and externally run courses for all employees.
• Cookhouse & House Tonic: Monthly calendars featuring food and drink-related trips, training, and events available to all employees.
• Team Events: Monthly fun events such as fitness sessions, cinema screenings, and art classes.
• Team Meal: Substantial meal provided free of charge while on duty in Houses & Restaurants.

Pay

In accordance with California law, the salary range for this role if filled within California is $20.25—$20.25 USD. The range for other geographies may vary based on market differences. Actual compensation will be determined based on experience and other factors permitted by law.