Server Administrator

About the Role

Reporting to the Director of IT Infrastructure, the Server Administrator provides campus-wide support of the University’s wired and wireless networks and associated systems. This role is part of Information Technology and is responsible for network connectivity, network security, and other areas in support of the overall IT operation.

Responsibilities

• Provide configuration, installation, and support of network hardware and network management software.
• Manage wireless infrastructure consisting of WLAN controllers, wireless APs, and network access control systems.
• Perform regular network health monitoring, proactively identify problems, and provide effective solutions.
• Assist the Network Administrator in maintaining network security in alignment with NIST SP 800-171.
• Manage and document network systems, operational procedures, and monitor hardware inventory for network devices.
• Assist customers with network connectivity issues and escalate problems when appropriate.
• Communicate and collaborate well with team members.
• Other duties as assigned.

Requirements

• 1-2 years of Information Technology experience.
• Network administration experience.
• Experience configuring layer 3 switches.
• Solid understanding of TCP/IP and associated routing protocols.
• Problem-solving and troubleshooting skills, including the ability to perform root cause analysis and design preventative activities.
• Takes responsibility for and shows initiative in learning how to use/manage systems more effectively.
• Strong customer service skills.
• Minimum of 3 years of customer support experience in higher education is preferred.
• Experience in report writing.
• Excellent written and verbal skills.

Skills

• Philosophy consistent with the Mission, Vision, and Core Values of the organization.
• Vision, commitment, and experience in achieving goals and pursuing excellence.
• Strong oral and written presentation skills.
• Ability to work well independently and as a member of a team.
• Excellence in organization, decision-making, problem-solving, and creating a collaborative environment.
• Ability to manage multiple projects simultaneously.
• Must be able to read, write, and speak fluently in English.

Qualifications

• CCNA preferred.

Physical Demands

• Ability to sit or stand for up to 8 hours/day.
• Some lifting (up to 25 pounds occasionally), bending, and carrying.
• Regularly required to talk and hear, and to use hands and fingers to handle or feel.