Server 1

About the role

Server 1 is responsible for delivering exceptional food and beverage service to members and guests, ensuring that every interaction reflects Invited’s service standards. This role focuses on consistently applying the 3-steps of service—warm welcomes, magic moments, and fond farewells. Server 1 works closely with team members to provide a seamless dining experience and plays an integral role in maintaining member satisfaction and retention. As a non-lead role, Server 1 also supports the overall operations of the dining area and assists in service duties as required. Reports to the F&B Director, Banquet Manager or Restaurant Manager.

Responsibilities

• Maintain high standards of service, following the Invited F&B service training program.
• Provide food and beverage service to members/guests, executing orders in a timely manner.
• Ensure a complete knowledge of the à la carte menu, including daily features and specials.
• Greet members by name and provide a warm welcome, making them feel at home.
• Assist fellow employees and ensure a seamless member/guest experience through teamwork and attention to detail.
• Handle member/guest complaints with service recovery techniques, ensuring any issues are resolved promptly.
• Complete daily assignments and side work, ensuring work areas are organized, clean, and well-stocked.
• Follow club standards for cleanliness, organization, and safety.
• Support management by completing additional duties as assigned.
• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.
• Wear a clean, neat uniform that meets club standards.

Requirements

• High school diploma or equivalent.
• Previous experience in Food and Beverage service.
• Current Food