Sergeant | SeaWorld San Diego | Full-Time

About the role

This role leads the Security Team at SeaWorld to ensure a safe atmosphere for employees and guests. Key responsibilities include:

• Direct personnel involved in establishing and maintaining park security and property protection programs.
• Directly supervise more than 36 security officers during an assigned shift in the Security Department.
• Represent SeaWorld positively by maintaining a high level of energy and commitment to quality.
• Establish operational procedures for guarding and patrolling physical property, orienting and monitoring of personnel involved with classified information, and investigation of accidents and criminal acts.
• Confer with representatives of management to formulate policies, determine need for programs, and coordinate programs with park activities.
• Confer with representatives of local government to ensure cooperation and coordination of park activities with law enforcement agencies.
• Track worked hours and reports labor expenses to Director of Security, and oversees area budget.
• Ensure excellent customer service by responding to customer requirements, expectations, and needs.
• Train team members, plan, assign, and direct work; appraise performance; reward and discipline team members; address complaints and resolve problems.

Responsibilities

• Direct personnel involved in establishing and maintaining park security and property protection programs.
• Directly supervise more than 36 security officers during an assigned shift in the Security Department.
• Represent SeaWorld positively by maintaining a high level of energy and commitment to quality.
• Establish operational procedures for guarding and patrolling physical property, orienting and monitoring of personnel involved with classified information, and investigation of accidents and criminal acts.
• Confer with representatives of management to formulate policies, determine need for programs, and coordinate programs with park activities.
• Confer with representatives of local government to ensure cooperation and coordination of park activities with law enforcement agencies.
• Track worked hours and reports labor expenses to Director of Security, and oversees area budget.
• Ensure excellent customer service by responding to customer requirements, expectations, and needs.
• Train team members, plan, assign, and direct work; appraise performance; reward and discipline team members; address complaints and resolve problems.

Requirements

• At least 18 years of age.
• Valid driver’s license.
• C.P.R., First Aid, and Guard Card certifications.
• A minimum of 3 to 5 years related experience and/or training; or equivalent combination of education and experience.
• Able to obtain a Firearms permit.
• Strong written/verbal communication skills.
• Able to handle multiple tasks in a fast-paced work environment.
• Able to stand and/or walk for prolonged periods of time.
• Able to lift and/or move up to 50 lbs. with/without accommodations.

Qualifications

• Associate's degree (A.A.) or equivalent from a two-year college or technical school preferred.

Skills

• Excellent customer service skills.
• Strong leadership and supervisory abilities.
• Effective problem-solving and conflict resolution skills.
• Ability to work independently and as part of a team.
• Knowledge of security and safety protocols.

Benefits

• Paid Time Off.
• Complimentary Park Tickets and Passes.
• Park Discounts on Food and Merchandise.
• Medical, Dental, and Vision Insurance.
• 401K Retirement plan.
• Tuition Reimbursement.
• Flexible Spending Accounts.
• Employee Assistance Program.
• Legal Assistance Plan.

Pay

$22.00 USD per hour.

Schedule

Hours may vary based on department needs.