Sergeant | Full-Time | SeaWorld San Diego

About the role

Lead the Security Team through daily operation of the Park during both Operating and Non-Operating hours to ensure a safe atmosphere for employees and guests. This position balances Security/Law Enforcement practices with Safety, including Medical Response procedures, Fire Prevention, and Incident Management.

Responsibilities

• Direct personnel involved in establishing and maintaining park security and property protection programs.
• Directly supervise more than 36 security officers during an assigned shift in the Security Department.
• Enthusiastically represent SeaWorld by displaying a positive attitude, high level of energy, and commitment to quality.
• Establish operational procedures for guarding and patrolling physical property, monitoring personnel involved with classified information, and investigating accidents and criminal acts.
• Confer with management to formulate policies, determine need for programs, and coordinate programs with park activities.
• Confer with local government representatives to ensure cooperation and coordination of park activities with law enforcement agencies.
• Track worked hours, report labor expenses to the Director of Security, and oversee the area budget.
• Carry out supervisory responsibilities, including interviewing, hiring, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
• Ensure excellent customer service by responding to customer requirements, expectations, and needs.
• Train team members, plan, assign, and direct work; address complaints and resolve problems.
• Perform other duties as assigned.

Requirements

• At least 18 years of age.
• Valid driver’s license. Out-of-state residents, students, active military, and their dependents must provide a DMV report from their state of residency.
• CPR, First Aid, and Guard Card certifications.
• Minimum of 3 to 5 years related experience and/or training; or equivalent combination of education and experience.
• Able to obtain a Firearms permit.
• Strong written and verbal communication skills.
• Able to handle multiple tasks in a fast-paced work environment.
• Able to stand and/or walk for prolonged periods of time.
• Able to lift and/or move up to 50 lbs. with or without accommodations.
• Associate's degree (A.A.) or equivalent from a two-year college or technical school preferred.
• Resume required.

Pay

22.00 USD Hourly

Benefits

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan