SER F&B Supervisor- Banquet FT

About the role

Under the supervision of the SECR Food & Beverage Manager, this position oversees and schedules employees, ensuring quality guest service, cash handling, and operational duties are met.

Responsibilities

• Schedule and supervise employees; review, enter, and update associate timekeeping data; delegate duties; assist in employee training; and provide assistance as necessary.
• Ensure all food and beverage associates provide quality guest service in their designated areas.
• Prepare reports detailing the accounting, distribution, and reconciliation of revenue for the outlet.
• Maintain a professional approach with guests and associates.
• Ensure staff levels are appropriate for business needs.
• Assist F&B management staff in daily operations.
• Complete paperwork for voids and waste.
• Assist in the restaurant as needed.
• Administer and enforce SECR policy and procedures in a fair and equitable manner.
• Provide excellent customer service for all internal and external customers of the operations at all times.
• Provide solutions for customer concerns and focus on customer service as the top priority.

Requirements

• High School Diploma or GED.
• At least 18 years old.
• Three years of food and beverage experience.
• Point of Sale (POS) experience.
• Able to obtain and maintain a gaming license.

Qualifications

• Two years of supervisory experience in the hospitality field.
• Native American preference applies to all positions.

Skills and Abilities

• Knowledge of dining and food maintenance operations and guest service.
• Knowledge of all menu items including entrees, side dishes, beverages, and desserts.
• Knowledge of POS systems.
• Basic math skills, handling large amounts of currency.
• Problem-solving and dealing with employee issues.
• Interpersonal communication skills.
• Preparation, review, and analysis of operational and financial reports.
• Leadership, supervision, and training of assigned staff.
• Problem-solving and dealing with employee issues.
• Effective verbal and written communication.
• Detail-oriented.
• Comprehension and passing in-house training.
• Ability to work in stressful situations.
• Professionalism, self-motivation, and enjoyment of interacting with guests and associates.

Physical Demands

• Frequent use of hands, wrists, fingers associated with computer operation and counting of currency.
• Long working hours which may involve frequent walking and standing.
• Bending, stooping, and twisting.
• Occasionally lift and/or move up to 50 pounds.

Work Environment

• Commercial foodservice environment.
• Frequent walking and standing in a smoking environment.
• Contact with the general public.
• Constant visual stimulation via neon lights on slot machines, repeatedly changing machine video screens, static or flashing signs throughout the casino, and constant machine and crowd noise.
• Must possess sufficient stamina to work under all types of temperatures and to lift, carry, push, or pull a variety of equipment and materials.
• May have to work under high volume stressful situations.
• Extended hours and irregular shifts may be required.