Banquet Captain/F & B Supervisor

About the role

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

In charge of the successful execution of all banquet events assigned by the Banquet Manager. Also responsible for assigned paperwork and other duties as needed.

Supervise and coordinate the activities of the banquet staff to ensure the successful completion of all banquet functions. The ideal candidate has a passion for hospitality and providing exceptional guest service.

Responsibilities

• Ensure that the information in banquet event orders is accurate.
• Ensure that banquet staff members complete tasks in accordance to banquet event orders and Sonesta standards.
• Inspect functions areas and ensure the cleanliness of the public areas at all times.
• Engage and communicate with group representative throughout the function to ensure complete guest satisfaction.
• Communicate any changes to banquet event orders to all departments in a timely manner and coordinate the banquet set-ups and changes to schedules of
• Monitor staffing levels and adjust according to business demands.
• Post all banquet checks at end of day and turn in to Night Audit.
• Coordinate and time functions to ensure quality of food.
• Adhere to established safety and sanitation guidelines.
• Adhere to uniform and grooming standards.
• Perform other duties or projects as requested by management.

Requirements

Two years of experience as a banquet server in full service hotel preferred - preferably in an upscale establishment. High school diploma or General Education Degree (GED) preferred.

Work Environment & Physical Demands

Must be able to work in a fast-paced environment. Majority of work takes place indoors. Must be able to tolerate extreme temperatures - i.e. kitchens, freezers.

Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Frequent bending, kneeling and reaching. Ability to stand during entire shift.

Schedule

Must be flexible to work variable days of the week to include weekends and holidays. Must be flexible to work variable shifts (days, nights, overnights). Ten to twelve hour shifts sometimes required.

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)
• Additional Perks & Employee Discounts