SEO Customer Success Manager

About the role

LinkGraph is the agency and services side of Search Atlas. We work with clients directly, hands on, to implement and scale the strategies our platform is built for. Same intensity. Same standards. Backed by the same AI native infrastructure.

Responsibilities

• Owning a portfolio of enterprise SEO clients end to end, including the relationship, renewal, and AI agents that run the account.
• Building and maintaining strong relationships with clients to ensure retention and success.
• Identifying and implementing strategic opportunities to upsell and grow client accounts.
• Using data-driven insights to guide clients through SEO best practices and optimizations.
• Developing and managing AI-powered agents to automate routine tasks and improve efficiency.
• Presenting results to enterprise clients and holding the room during meetings.

Requirements

• 3 to 5+ years owning enterprise client relationships in a Customer Success or Account Management capacity.
• Deep, hands-on SEO expertise, including technical, on-page, and algorithm shifts.
• Experience building and shipping projects with Claude Code, demonstrating a preference for automation.
• Strong written and verbal communication skills, able to present results to enterprise clients effectively.
• Comfortable working independently and managing multiple accounts remotely.

Qualifications

• Proven track record of winning renewal conversations and maintaining healthy client accounts.
• Comprehensive understanding of SEO principles and practices, including technical SEO, on-page optimization, and algorithmic changes.
• Experience with AI tools and platforms, particularly those developed by Claude Code.
• Ability to communicate complex SEO concepts clearly to non-technical stakeholders.
• Self-motivated and proactive approach to problem-solving and account management.

Skills

• Strong analytical skills to interpret data and identify trends.
• Effective communication and presentation skills to engage with clients and stakeholders.
• Experience with CRM systems and project management tools.
• Ability to work independently and manage multiple priorities.

Benefits

• Full remote work options.
• Comprehensive benefits package including health, vision, and dental insurance.
• Paid parental leave.
• Personal development budget.
• Lasik eye surgery benefit.
• Pet health insurance (2 pets per employee).

Pay

$70,000 - $85,000 / year

Schedule

Full-time, remote position