Sentinel CyberArk JIT Access & Process Improvement TPM || Overland Park or Frisco TX Day 1 ONSITE

Key Responsibilities

• End-to-End Product Ownership: Lead the vision, roadmap, and execution of complex cross-platform solutions related to JIT access and CyberArk ticketing.
• Drive the integration of CyberArk EPM with ServiceNow, including:
• Automating JIT privilege elevation requests.
• Enabling ticket-based elevation approvals.
• Aligning EPM tasks with ITSM workflows.
• Process Optimization: Collaborate with automation teams to design and implement efficient ServiceNow flows and access request mechanisms.
• Stakeholder Engagement: Partner with internal teams (EPM, Engineering, Architecture, Security) and external stakeholders to understand current pain points and identify opportunities for innovation.
• Data-Driven Decision Making: Analyze qualitative and quantitative data to inform product direction, assess ROI, and prioritize investments.
• Technical Collaboration: Work with development and architecture teams to address technical debt, production defects, and long-term scalability.
• Metrics & Reporting: Develop KPIs to track product health, adoption, and performance.
• Training & Enablement: Support the creation of training materials and adoption tools to ensure successful rollout and usage of new processes.

Qualifications

• 5+ years of experience in process improvement, technical product management, or related roles.
• Strong understanding of CyberArk, ServiceNow, and JIT access workflows.
• Proven experience working with automation teams and enterprise platform management (EPM).
• Expertise in cross-functional team leadership.
• Excellent communication skills with the ability to influence at VP level and below.
• Strong analytical skills with experience in cost-benefit analysis, ROI, and NPV modeling.
• Passion for customer-first design and continuous improvement.