Sensory Technician

Principal Essential Duties & Responsibilities

• Cook and prepare products for testing using commercial, residential, and food service equipment.
• Provide customer service to Delmarva Sensory customers.
• Answer phones, respond to emails, and troubleshoot with customers using the sensory computer system.
• Maintain high customer satisfaction ratings by interacting professionally and respectfully.
• Monitor customer service satisfaction ratings on Delmarva Sensory social media and survey programs.
• Upload reports to the shared drive and/or Perdue iQ research library.
• Communicate with scientists and research and development team members on testing and product information.
• Organize and inventory the sensory lab.
• Maintain sensory protocols and ensure they are up to date.
• Adhere to good laboratory practices (GLP) and ServSafe standards.

Physical Requirements and Environmental Factors

• Stand, bend, and move frequently.
• Move light equipment or supplies (10–20 lbs.) from one place to another.
• Access files, supplies, and equipment as needed.
• Perform work activities in a kitchen, food truck, and lab.