Senior Workplace Experience Associate

About the role

We're looking for a Senior Workplace Operations Associate to serve as the operational backbone of our physical workspaces and workplace experience. This role is ideal for someone who thrives in a fast-paced, dynamic environment and is passionate about creating seamless, best-in-class office experiences that enable our teams to do their best work.

Reporting to the Associate Director, Global Workplace, you'll own day-to-day facilities management, drive process improvements, and partner cross-functionally with teams across the organization. You'll be the go-to expert for all things related to our office environments — from space planning and vendor management to health & safety compliance and workplace events support.

This is a hybrid role based in our Austin hub, with occasional travel to other US office hubs (NYC, Miami, Cupertino) as needed. This role operates on a 4:1 hybrid schedule (4 days in office, 1 from home). Due to the nature of this role, some weeks will require 5 days on-site.

Responsibilities

• Facilities Management: Oversee the daily operations of our Austin hub office to ensure all workspaces are safe, functional, well-maintained, and reflect YipitData's culture and standards.
• Vendor & Budget Management: Source, negotiate, and manage relationships with facilities vendors and service providers (cleaning, maintenance, catering, supplies); track spend against budget and identify cost-saving opportunities.
• Space Planning & Optimization: Partner with leadership to plan and execute office layouts, seating arrangements, and workspace reconfigurations that support team growth, collaboration, and hybrid work models.
• Workplace Experience: Champion initiatives that enhance the employee workplace experience — from office amenities and food programs to in-office events and community-building efforts.
• Health, Safety & Compliance: Ensure compliance with local building codes, OSHA regulations, fire safety protocols, and ADA accessibility standards; maintain emergency preparedness plans and serve as a point of contact for building management.
• Project Management: Lead workplace projects end-to-end, including office buildouts, renovations, moves, and technology upgrades — managing timelines, budgets, and stakeholder communications.
• Operational Process Improvement: Develop and refine SOPs for workplace operations; identify bottlenecks, implement automation, and leverage technology (e.g., visitor management systems, room booking tools, ticketing platforms) to increase efficiency.
• Cross-Functional Collaboration: Partner closely with People Ops, IT, and Finance teams to support onboarding logistics, equipment provisioning, office access management, and employee engagement programming.
• Data & Reporting: Track workplace KPIs (e.g., space utilization, ticket resolution times, vendor SLAs, employee satisfaction scores) and present insights and recommendations to leadership.

Requirements

• 3–5 years of experience in workplace operations, facilities management, office management, or a related field — ideally in a high-growth tech or professional services environment.
• Proactive problem-solver who anticipates needs before they arise and takes ownership of issues from identification through resolution.
• Hands-on experience with vendor management, including contract negotiation, performance monitoring, and relationship building.
• Comfortable with project management — you've led office moves, buildouts, or workspace redesigns and can juggle multiple priorities simultaneously.
• Highly organized and detail-oriented, with a knack for creating and improving processes and documentation.
• Working knowledge of health & safety regulations (OSHA, fire codes, ADA) and building management operations.
• Clear and effective communicator across all levels — from building engineers to C-suite executives — and thrive in a collaborative, cross-functional environment.
• Tech-savvy and comfortable working with workplace tools (e.g., OfficeSpace, Slack, Google Workspace, Jira/ticketing systems).

Qualifications

• Bachelor's degree in Facilities Management, Business Administration, Hospitality, or a related field is preferred but not required — we value demonstrated skills and experience.

Benefits

We care about your personal life, and we mean it. We offer flexible work hours, flexible vacation, a generous 401K match, parental leave, team events, wellness budget, learning reimbursement, and more!

Pay

The annual on-target earnings for this position is anticipated to be up to $85,000. The final offer may be determined by a number of factors, including, but not limited to, the applicant's experience, knowledge, skills, abilities, as well as internal team benchmarks.

Schedule

This role operates on a 4:1 hybrid schedule (4 days in office, 1 from home). Due to the nature of this role, some weeks will require 5 days on-site.