Experience Design Senior Associate

About the role

Contribute to innovative experience design that blends user needs with business goals in the fast-paced environment of financial services. Play a pivotal role in shaping the user experience of our products and services by leveraging advanced experience design principles.

Responsibilities

• Design and develop smart interactions to solve specific user problems and ensure consistency across multiple products, platforms, and stakeholders while adhering to industry best practices.
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction.
• Conduct data-driven analyses to inform design decisions and create design strategies from research insights.
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines, ensuring products and services cater to a diverse range of users.
• Operate with an iterative design mindset; incorporate user feedback and insights to continuously improve the overall user experience.
• Clearly communicate and present design work to stakeholders, executives, and internal teams.

Requirements

• 3+ years of experience in a user experience design role focused on improving digital products and services.
• Proven ability to create visually appealing and functional user experiences for prototyping and development using vibe coding and industry-standard tools (e.g., Figma, VS Code, Copilot, Claude Code).
• Demonstrated experience designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels.
• Experience interpreting complex, ambiguous requirements and translating them into actionable insights for informed decision-making.
• Strong skills in wireframing, journey mapping, and prototyping.

Preferred Qualifications, Capabilities, And Skills

• Experience with AI workflows for design and/or code-based prototyping (e.g., Claude, Cursor, Microsoft Copilot, Figma Make).
• Experience implementing WCAG and ADA web standards in a regulated/compliant environment.
• Experience facilitating collaborative activities, interviews, surveys, and usability tests.

Qualifications

• 3+ years of experience in a user experience design role focused on improving digital products and services.
• Proven ability to create visually appealing and functional user experiences for prototyping and development using vibe coding and industry-standard tools (e.g., Figma, VS Code, Copilot, Claude Code).
• Demonstrated experience designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels.
• Experience interpreting complex, ambiguous requirements and translating them into actionable insights for informed decision-making.
• Strong skills in wireframing, journey mapping, and prototyping.

Benefits

Comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Pay

Base salary determined based on the role, experience, skill set and location. Commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions.

Schedule

Flexible work schedule to accommodate your needs.