Senior Workout Officer - Remote

About the Role

Santander is evolving from a high-impact brand into a technology-driven organization, driving a customer-centric transformation that values bold thinking and innovation. The Senior Associate, Workout leverages subject matter expertise for collection and workout situations to significantly improve existing processes and facilitate the resolution of problem loans, proactively minimizing potential losses to the Company. This role manages accounts of advanced complexity and leads special workout projects and/or programs.

Responsibilities

• Manages accounts of advanced complexity in accordance with risk management objectives and corporate budgets.
• Manages loan workout process expenses and division and corporate expense targets.
• Reduces criticized and classified exposures in accordance with risk management objectives and corporate budgets.
• Performs analysis of credit submittals regarding transactions and/or financial strengths to ascertain if borrowers qualify for financing restructures.
• Proactively manages troubled loan relationships.
• Monitors portfolios and quality assurance in compliance with corporate policy.
• Ensures compliance with training, statutes, valuation and environmental policy.
• Facilitates the resolution of problem loans, proactively minimizing potential losses to the Company.
• Oversees and ensures consistent quality control, accuracy, and compliance with internal policies and regulatory requirements for reporting processes.
• Analyzes severely delinquent and charged off accounts to identify possible problems, trends, and issues for feedback to credit and management.
• Prospects, solicits, and develops relationship-based clients on behalf of the Company.
• Processes charged-off financings including litigation, asset discovery and fraud investigations.
• Mentors and coaches work of junior level workout professionals.
• Leads special workout projects, programs, and other related workout activities.
• Communicates recommendations and credit risk management processes to management that strengthens the organization and enhances overall supervision of lending methods and provides tools to continually measure effectiveness.

Requirements

• Bachelor's Degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education – Required.
• 9+ Years Workout or Collections experience – Required.
• 9+ Years Financial Services Industry – Required.
• Advanced knowledge of collection and workout best practices, identification, resolution and implementation.
• Demonstrated experience facilitating change to achieve measurable results.
• Detail oriented with the ability to also understand overall strategy.
• Excellent interpersonal, supervisory, and customer service skills.
• Excellent written and verbal communication skills.
• Excellent critical thinking skills with the ability to be adept in identifying and resolving complex risk management problems.
• Excellent project management skills.
• Ability to build and foster internal relationships.
• Ability to lead, influence and direct peers, subordinates and management.
• Ability to interact with senior level management; experience interfacing with multiple levels of the organizational structure.
• Self-directed, self-motivated and demonstrated experience providing ideas and solutions to further business understanding.

Qualifications

• Master's Degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education – Preferred.
• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Ideal Candidate Experience

• 5+ years of Workout Portfolio Management and/or Underwriting
• SBA loan
• Multifamily Properties, esp. NY
• Presentation Skills
• 9+ Years in Financial Industry

Pay & Schedule

Base pay range: $93,750.00 – $170,000.00 USD annually (exact compensation may vary based on skills, experience, training, licensure and certifications and location).

Benefits

Santander offers a fair and competitive rewards package that reflects the impact you create and the value you deliver, including benefits designed to support you, your family and your well-being. (Santander Benefits - 2026 Santander OnGoing/NH eGuide)