Senior Workforce Management Professional-Remote in US

About the role

The Senior Workforce Management Professional applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance).

Responsibilities

• Affirms organizational staffing and identifies requirements and solutions to meet workforce objectives.
• Provides analysis of talent and staffing needs based on strategic planning at the enterprise level.
• Begins to influence department’s strategy.
• Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction.

Requirements

• Minimum 3 years of Staff Planning/Workforce Mgmt. experience in a multi-site Global Contact Center environment.
• Minimum 3 years of experience with Workforce management systems, such as Aspect, Verint, and/or Genesys.
• Comprehensive knowledge of Microsoft Word, Excel, and PowerPoint.
• Excellent written and oral communication skills.
• Strong analysis, critical thinking, and analytical problem solving skills.
• Ability to handle multiple tasks and deadlines with attention to detail.
• Passionate about contributing to an organization focused on continuously improving consumer experiences.
• Willing to work 8am-5pm EST.

Preferred Qualifications

• Bachelor’s degree.
• Prior experience in Process or Project Management.
• Prior experience managing relationships with multiple Business Process Outsourcers both domestic and internationally.

Skills

To make an impact, the Senior Workforce Management Professional should have:

• Advanced and predictive analysis skills.
• People metrics and reporting expertise.
• Strategic planning and implementation capabilities.
• Technical approach for project components.

Benefits

Humana offers a comprehensive benefits package that includes:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Many other opportunities.

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$71,100 - $97,800 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.