Senior Workday Solution Manager

Job Description

Act as Workday generalist and assist with tier I to III level tickets supporting Workday users and team.

POSITION RESPONSIBILITIES AND DUTIES

• Demonstrate Workday system knowledge used in troubleshooting, assisting with configuration, enhancement, maintenance, and testing of the system.
• Strong focus on customer satisfaction and able to build positive relationships with stakeholders and subject matter experts to increase confidence and communication with the Workday Support Team.
• Willingness and dedication to learn new areas of Workday to broaden knowledge and provide cross functional support within the Workday Support Team.
• Assists with/or participates in the research, design, development, testing, delivery and training of new and modified business processes, reports, and tools.
• Reviews and completes Workday helpdesk tickets as assigned.
• Works with Workday Support Team to help keep track of requirements, timelines, and communications with project stakeholders.
• Serves as Sr. Analyst to provide support on Tier I to Tier III tickets for Workday modules.
• Specialized experience/knowledge in the following areas is desired: Security, People Experience, Workday Everywhere, Business Processes and Report Writer. Experience/knowledge in other Workday functional areas is a plus.
• Affords maintenance of the Workday platform continuously within experience level.
• Communicates with Stakeholders and Team Members by participating in meetings both recurring and ad hoc on related Workday items.
• Serves as project assistant on Workday configuration and enhancements to help meet project timelines from beginning to end.
• Assists the Workday Support Team by offering insight on solutions that both meets customer needs and considers audience, performance, and usability.
• Stays updated with Workday releases and roadmap, identifying opportunities to leverage new features and functionality to improve functional processes.

Minimum Skills And Experience

• Excellent English verbal, listening and written communication skills.
• Minimum 5-7 years of experience working with HRIS systems.
• Minimum 5 years of experience supporting Workday.
• Elevated level of HRIS competency.
• Highly effective in time and project management.
• Advanced understanding of Workday Business processes.
• Advanced knowledge and experience supporting Workday Core HCM (Human Capital Management) functions.
• Uses resources effectively and efficiently; can orchestrate multiple activities at once to accomplish a goal.
• Ability to work effectively within a team.
• Advanced problem-solving ability and strong analytical skills.
• Strong critical thinking.

Summary Of Benefits

• medical
• dental
• vision
• 401(k) with company matching
• Employee Stock Ownership Program (ESOP)
• individual stock ownership
• paid vacation
• paid sick leave
• paid holidays
• bereavement leave
• employee assistance program
• pre-tax flexible spending accounts
• basic term life insurance and AD&D
• business travel accident insurance
• short and long term disability
• financial wellness coaching
• educational assistance
• Care.com membership
• ClassPass fitness membership
• DashPass delivery membership

Voluntary benefits

• additional term life insurance
• long term care insurance
• critical illness and accidental injury insurance
• pet insurance
• legal plan
• identity theft protection
• other voluntary benefit options

Pay

$110,000.00 - $135,000.00 Annual Salary

Schedule

N/A