Senior Voice Network Engineer

About the role

We are seeking a professional engineer with in-depth knowledge of carrier, transport, and SIP access technologies. This position supports architecture and engineering functions for collaboration and productivity solutions. The role involves providing program guidance, developing engineering-focused program timelines, assisting in project documentation, supporting business-initiated projects, and providing software and hardware support.

Responsibilities

• Provide program guidance and develop engineering-focused program timelines in partnership with the program management office.
• Develop ROM/SOW quotes for projects, including equipment placement and licensing.
• Affirm project documentation such as Bill of Materials (BOMs), cost estimates, and equipment placement requests.
• Directly support business-initiated projects and communicate program status and open issues to leadership.
• Provide software and hardware support for complex integrated configurations, including Session Border Controllers, Security Services, E911, SIP, and Session Management.
• Complete SIT testing, document results, and develop scripts, MOPs, and low-level designs for implementation.
• Support integrations with products such as Avaya, Cisco, and Genesys.

Requirements

• 10+ years of telecommunications experience.
• Experience in program communication, program management, and creating structured program updates.
• Strong knowledge of session border controllers, particularly Ribbon 7k, and SIP Trunking at a carrier level.
• Proficiency with SIP, RTP/RTCP, ISDN, H.323, H248, MGCP, and various codecs.
• 3-5 years of experience in LAN/WAN networking, including knowledge of switches and routers.
• Experience with QoS configurations, diagnosing and tuning QoS, and performing bandwidth analysis.
• Extensive working knowledge of call flows, system architecture, and design principles.
• Excellent troubleshooting, analytical, and communication skills.
• Ability to work effectively in a geographically dispersed team and under tight deadlines.

Qualifications

• Education: Bachelor's degree in Computer Science, Telecommunications, or a related field.
• Additional Certifications: Cisco CCIE, CompTIA Security+, etc.

Skills

• Technical Expertise: Knowledge of carrier, transport, and SIP access technologies.
• Project Management: Experience in program communication, program management, and creating structured program updates.
• Technical Proficiency: Strong knowledge of session border controllers, SIP Trunking, and QoS configurations.
• Communication: Excellent troubleshooting, analytical, and communication skills.

Benefits

Everforth Apex offers a comprehensive benefits package including medical, dental, vision, life, disability, and other insurance plans, an ESPP (employee stock purchase program), a 401K program with a company match, and a Health Savings Account (HSA) on the HDHP plan. Additionally, we provide a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program, and other discounts. Professional development opportunities include an on-demand training program, access to certification prep, and a library of technical and leadership courses/books/seminars. We also offer certification discounts and other perks to associations like CompTIA and IIBA. For more information, refer to the 'Welcome Packet' provided by an Everforth Apex team member.

Pay

The pay for this role is commensurate with experience.

Schedule

The schedule for this role is full-time.

Contact Information

To apply for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy.

Equal Opportunity Employer

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.